Chatbot
ChatGPT WhatsApp Integration for Businesses in 2024
WhatsApp is the leading messaging application, with an active user base that comprises 25% of the global population. Each day, roughly one million new users join the platform (Figure 1). Given these impressive statistics, WhatsApp serves as an ideal platform for businesses seeking to interact and engage with their customers.
10 Use Cases of Conversational AI for Customer Service in 2024
In today’s competitive market, exceptional customer service is a must for success. Traditionally, a customer service representative has been the primary point of contact to resolve customer issues. However, the increasing volume of inquiries is a complication for businesses to maintain quality support.
Conversational AI in Financial Services in 2024
With the proliferation of digital channels and increasing customer expectations, financial services organizations are under pressure to deliver convenient, personalized, and efficient experiences while managing costs and complying with regulations. To solve these problems, the banking sector and other financial institutions are turning their face towards AI supported technologies.
Conversational AI for Sales in 2024
The sales landscape has evolved dramatically with technology playing a critical role in modern conversational sales strategies. Sales managers, however, face a complication: Managing a growing number of leads while maintaining the personalized approach required for successful conversions.
Top 30+ Conversational AI Platforms of 2024: Detailed Guide
Chatbots are useful tools for both customers and businesses, as seen in the Figure 1. As a result, several businesses have already invested in chatbots and virtual assistants and many more will do so in the near future. Smart chatbots can recognize user intent thanks to conversational artificial intelligence technology (conversational AI).
Chatbot Pricing: How Much Different Chatbots Cost in 2024?
Chatbots decrease customer support expenses and maintain 24/7 availability, thus increasing revenues and customer satisfaction. And with the rise of generative AI chatbots, like ChatGPT, more businesses could adopt chatbots. However, ambiguous chatbot pricing models can be an adoption barrier.
Top 10 Business Processes an RPA Chatbot Automates in 2024
With the advent of ChatGPT, we expect more companies to use chatbot technology to automate repetitive tasks across the back office and the front office. One of these technologies is RPA chatbots. In this article, we will explain how integrating robotic process automation (RPA) into chatbots can improve business processes.
Top 3 Kore.ai Competitors & Alternatives in 2024
A McKinsey survey found that 65% of marketing managers consider conversational AI-powered self-service customer care a major factor in the decline in call center volume. To enhance a company’s omnichannel capabilities, managers also intend to invest in conversational AI solutions like chatbots and intelligent virtual assistants (IVAs) (see Figure 1).
Top 5 Chatbot Companies in India (2024): Evaluation & Examples
The demand for chatbots is high in India, as it is one of the top chatbot-using countries. However, there are many Indian chatbot companies to choose from and factors to evaluate, which complicates the selection of a suitable conversational AI vendor.
Top 3 Yellow.ai Competitors & Alternatives Detailed Guide in '24
The importance of digital marketing, sales, and customer service has increased in the post-pandemic period. As seen in Figure 1, marketing and customer care managers are prioritizing self-service customer care and invest in conversational AI technologies that: This has pushed organizations to invest in conversational AI solutions like chatbots and intelligent virtual assistants. Yellow.