Chatbot
Chatbot vs Intelligent Virtual Assistant: Comparison in 2024
According to Accenture, around 80% of CEOs want to update their customers’ interaction by using conversational AI tools. However, there are 2 different conversational AI solutions for the companies: Their distinctive features make one tool better than another for unique use cases. Therefore, for specific investment decisions, it becomes critical to which technology you pick.
8 Restaurant Chatbots in 2024: 5 Use Cases & Best Practices
Restaurant chatbots can be a smart investment for restaurant chains since they provide: Despite their benefits, many chain restaurant owners and managers are unaware of restaurant chatbots. This article aims to close the information gap by providing use cases, case studies and best practices regarding chatbots for restaurants.
Therapist Chatbots: Top Use Cases, Challenges & Best Practices
According to WHO, one in four people globally experience mental health issues like anxiety, depression, and other disorders. Report also pointed out that the treatment gap is widening, particularly in developing countries. For instance, there are only three psychiatrists per million people in India.
In-Depth Guide to Mobile App Chatbots in 2024
According to research conducted jointly by Google and Forrester, about 70% of online shoppers claim that they are more likely to buy products from businesses that offer the communication channels they prefer.
Mortgage Chatbots in 2024: Top Use Cases & Examples
According to McKinsey, banks with higher customer satisfaction generate deposits 85% faster than their rivals. One of the crucial financial procedures that has an impact on client satisfaction is loan processing. Chatbots powered by artificial intelligence (AI) can mimic mortgage brokers and automate tasks around the clock.
Top 5 Use Cases of Wealth Management Chatbots in 2024
Wealth management chatbots are computer-based software agents that are beneficial for financial institutions in many ways, including: They are driven by machine learning (ML) algorithms such as advanced analytics and conversational artificial intelligence (AI) that understand user intent and respond to it.
Conversational Banking: Everything You Need to Know in 2024
According to McKinsey, when compared to their competitors, banks with higher customer satisfaction grow deposits 85% more quickly. Therefore, to ensure customer satisfaction, almost 80% of banks invest in digital technologies. However, 45% of bank executives consider their customer-centric banking experience as insufficient, according to KPMG.
Hospitality Chatbots: Everything You Need to Know in 2024
According to PwC, the hospitality industry is the one that can charge the second-highest premium for excellent customer experience with a 14% premium margin. Fast and easy-to-engage digital channels are part of the excellent customer experience. Engaging with many customers 7/24 via live agents is not an efficient strategy for the hotels.
Top 7 WhatsApp Chatbot Examples from Different Sectors '24
Companies can now interact with their clients through WhatsApp chatbots and WhatsApp IVAs thanks to the launch of the WhatsApp Business API. Due to WhatsApp’s 2 billion active users, some pioneering businesses made WhatsApp chatbots an essential component of their conversational commerce strategies.
Conversational Commerce Platforms Benchmarking in 2024
In 2021, e-commerce generated almost 4 trillion USD global revenue, which is greater than Germany’s economic activity. Despite its economic potential, increased rivalry among e-commerce businesses requires them to set themselves apart from their competitors by utilizing mass messaging and conversational AI solutions.