By observing real-life applications, we can learn more about ways to improve processes and how to implement them in our companies. Thus, we have carefully selected different process improvement case studies from a variety of resources. This article aims to reveal typical process improvement solutions and project results, including an extensive list of case studies.
In most of the case studies listed below, businesses lacked a full understanding of their processes. As a result, they didn’t know which process to improve and were unable to detect root causes of their problems. Therefore, businesses could take targeted actions to improve their processes. The solutions mentioned in the case studies below allow companies to understand what their complex processes look like in real-life and identify the most suitable areas for improvement.
Companies discover their processes in detail either via interviews & manual research or via tools like process mining. And once issues are identified, processes are redesigned and then automated with solutions like BPM or RPA. In either way, they achieve results like cost reduction or improved customer satisfaction.
What are the different types of process improvement solutions?
While we were preparing this list, we have realized that some companies have used different technologies like process mining and RPA to improve their processes, while others have focused on implementing process improvement philosophies such as Lean and Six Sigma. Thus, we grouped these solutions under these two categories. However, both approaches are complementary and companies can leverage both approaches in their process improvement effort.
These solutions help businesses enhance automation or identify process bottlenecks by benefiting from real-time data. They are generally offered by different solution providers, and the technology is mostly integrated into company systems. With these solutions, businesses aim to gain more accurate insights about their process performance, identify their strengths/weaknesses by extracting data from various sources, and increase automation levels to improve process efficiency. Below are the most common technology-based solutions for process improvement:
Some companies choose to introduce new philosophies to their processes to increase overall performance. These solutions mostly don’t require a solution provider; businesses can implement them by themselves or support consulting firms. The main goal of these solutions is to bring in a new attitude to employees to improve processes. Here are the typical methodology-based process improvement solutions that we have encountered:
What are the typical project results?
Process improvement solutions help businesses define weaknesses and take action to solve these problems. In the case studies we collected, the most common project results that we came across are as follows:
1- Improved efficiency: Most businesses increase the efficiency of their processes by adapting process improvement methodologies. After defining their problems, companies eliminate unnecessary steps in processes, reduce their costs, and shorten process times. As a result, they achieve faster processes and higher quality output with fewer resources.
For example, BridgeLoan has integrated QPR’s process mining tool into its ERP system to identify the bottlenecks in their loan application processes. After recreating their processes, the process started to progress 40% faster, and the company can now process 30,000 applications in a month.
2- Improved customer satisfaction: The increasing quality of output and faster processes can also reflect on customer satisfaction. Process improvement solutions help businesses reduce waiting time and focus on customer value. For example, by adopting the Kaizen methodology, Tata Steel has shortened its response time and delivered more on-time orders to its customers.
3- Harmonization of different teams/processes: For large companies, handling different processes simultaneously can be a big challenge. Teams should be informed about what others do, and processes need to work in sync to avoid problems. With process improvement solutions, businesses can have a full understanding of all their companies and align different processes successfully.
Here is an extended list of case studies which are collected from different resources. You can filter the list by the process improvement solution, service provider, industry, or process and investigate the achieved results.
- Process Improvement in 2020: In-depth Guide for Businesses
- Lean Process Improvement Guide for Your Business in 2020
- Process Improvement with Six Sigma: In-depth guide 
- Ultimate Guide to Value Stream Mapping to Maximize Value
- What is Process Mining? In-depth Guide [2020 update]
- Ultimate Guide to Robotic Process Automation (RPA)
If you still have questions about process improvement, we would like to help: