Insights from process mining enable data driven decision making, identify bottlenecks and reduce costs . This article aims to reveal typical results and usage areas of process mining, including a summary of these case studies.
Business outcomes of process mining projects
After mining their processes, many organizations gained vital insights into their businesses. These insights helped them to execute better process analysis and prepare action plans. In conclusion, companies have achieved various results for process improvement. Top 3 typical results are as the following:
1- Data-driven decision making: An essential benefit of process mining is to be data-driven. While extracting processes, the software always uses real data. This enables insights from the process mining tool to be factual. As a result, companies can diagnose their processes confidently. They move forward with real data; not personal opinions or guesses.
2- Reduced costs: One thing companies usually try to aim is to reduce their costs and generate higher profits. By analyzing event logs, process mining can show a company the duration of each stage in its process, its costs, and ways to improve it. The company can get rid of unnecessary costs and make relevant moves to reduce them.
For example, by using process mining, Vodafone discovered that they have low automated transactions, and decided to focus on this area. As it started to use robotic process automation (RPA) to improve its order process, Vodafone has decreased its unit process order costs from $3.22 to $2.85.
3- Identification of the bottlenecks: At some point, the processes may have several stages which take too much time and cause processes to slow down. This reduces efficiency because it affects other stages for not working properly. The companies can identify those stages and take action to reduce them.
For example, BridgeLoan has integrated a process mining tool into its ERP system to identify the bottlenecks in their loan application processes. After recreating their processes, the process started to progress 40% faster and the company can now process 30,000 applications in a month.
To have more details, you can read our article about process mining benefits.
What are typical processes to be mined?
The companies mine various processes to understand what their actual processes look like and find ways to improve them. These processes are usually the ones which the company can increase its level of automation.
The typical processes we have observed from the case studies are:
- Purchase-to-Pay
- Order-to-Cash
- Logistics
- Quality Management
- Finance
Feel free to read our guide to learn more on process mining use cases.
Below, you can find the extended list of process mining (PM) case studies which we have collected from different resources. You can filter the list by the service provider, industry, or process and investigate the achieved results.
| Company | Country | PM Tool | Industry | Process | Results |
|---|---|---|---|---|---|
AB InBev | Belgium | QPR | Food & Drink | Supply chain | ▪ Reduced operational costs |
Afrisam | South Africa | QPR | Construction | Risk management | ▪ Improved overall process efficiency |
Akzonobel | Netherlands | Celonis | Chemicals | Purchase-to-Pay, Accounts Payable, and Order-to-Cash | ▪ Identified that 18% of process have manual changes |
Alexianer | Germany | Lana Labs | Healthcare | Emergency hospitalization | ▪Optimized the patient care quality |
Alliander | Netherlands | Lexmark | Utilities | Purchasing | ▪ Gained insights into the complexity of the process |
Amag | Switzerland | QPR | Automotive | Finance & Controlling | ▪ Improved KPI measures |
Ana Aeroports | Portugal | Process Sphere | Travel | Service Process | ▪ Identification of unoptimized steps |
Anonymous | Australia | Not disclosed | Bank | Mortgage Approval process | ▪ Identification of communication issues between front office and back office. |
Anonymous | Eastern Europe | StereoLOGIC | Bank | Back Office Operations | ▪ Process optimization by an average of 16%. |
Anonymous | Canada | StereoLOGIC | Financial services | Call Center Operations, Back Offices | ▪33.6 % process efficiency gain in less than 3 months |
APG | Netherlands | Celonis | Pension Funding | Finance | ▪ Identification of dramatic deviations of throughput time |
Barona | Finland | QPR | Support Services | Invoicing | ▪ Identification of the bottlenecks |
Basware | Finland | QPR | Technology | Invoice Management | ▪ Identification of bottlenecks |
BridgeLoan | South Africa | QPR | Insurance | Loan Processes | ▪ 40% faster process |
Caverion | Finland | QPR | Construction | Ad Hoc Service Process | ▪ Improved cash flow |
Credem Bank | Italy | IBM | Banking | Back Office operations | ▪Detection of repetitive and manual work |
EDEKA | Germany | Celonis | Retail | IT Service | ▪ Simplified process |
Eissmann Automotive | Germany | Celonis | Manufacturing | Purchase-to-Pay, Master Data Management and Manufacturing | ▪ Shortened throughput time by 30% |
EY | UK | ProcessGold | Consulting | External Audit Processes | ▪ Ability to more complete audit assesment |
Fennovoima | Finland | QPR | Utilities | Document Handling | ▪ Creation of a centralized portal which contains documentation and information about business processes |
Isala Hospital | Netherlands | PROM | Healthcare | Healthcare Patients' Records Management | ▪Compliance analysis of the whole patients' records management. |
ING Bank | Australia | Celonis | Banking | Website and call center improvements | ▪Develop their website and call center. |
KB Card | South Korea | Puzzle Data | Credit Card | Credit Card Issue Process | ▪Identification of bottlenecks and time consuming activities |
Kemira | Finland | QPR | Chemicals | Order-to-Cash and Process-to-Pay | ▪ Increased customer satisfaction |
Komerční Banka | Czech Republic | QPR | Banking | Finance | ▪ Identification of the bottlenecks |
Lassila & Tikanoja | Finland | QPR | Support Services | Order-to-Cash | ▪ Improved customer satisfaction |
LOEN Entertainment | South Korea | Fluxicon | Media | Customer Journeys | ▪ Simplified process |
Maastricht University Medical Center | Netherlands | Fluxicon | Healthcare | Clinical pathways | Analyzed clinical pathways by leveraging medical records and pathway definitions |
Manufacturing firm | Multinational | IBM | Manufacturing | Order-to-cash process | ▪ Enabled quick, data-backed automation decisions, |
Maxima Medical Center | Netherlands | Fluxicon | Healthcare | Patient Treatment Analysis | Discovered the care flow of a given disease |
Metsä Board | Finland | QPR | Forestry & Paper | Supply Chain | ▪ Identification of the bottlenecks |
Neste | Finland | Celonis | Utilities | Logistics, Quality Management and Finance | ▪ Identification of the bottlenecks |
Nokia | Finland | QPR | Telecom | Order-to-Cash and Process-to-Pay | ▪ Harmonization of different processes |
Patria | Finland | QPR | Defense | Order-to-Cash | ▪ Increased customer satisfaction |
PGGM | Netherlands | Fluxicon | Insurance | Process Improvement | ▪ 66% time savings expected |
Piraeus Bank | Greece | QPR | Banking | Consumer Loan | ▪ Identification of the bottlenecks |
Rabobank | Netherlands | Not disclosed | Banking | Process improvement | ▪ Identification of continous |
Ruukki | Finland | QPR | Construction | Process Management | ▪ Reduced value of raw material stock |
Siemens AG | Germany | Celonis | Household Goods | Service Process | ▪ Automation of ordering channels |
Stark | Denmark | QPR | Retail | Order-to-Cash | ▪ Identification of the bottlenecks |
Suncorp | Australia | Not disclosed | Insurance | Home Insurance Claim | ▪ Identification of two major bottlenecks |
Telefonica | Spain | Fluxicon | Telecom | IT Service Management | ▪ Major incidents decreased from 124 to 13 in two years |
Terberg | Netherlands | Celonis | Manufacturing | Purchase-to-Pay and Accounts Payable | ▪ Identified root causes of delayed deliveries |
Vaisala | Finland | QPR | Industrial Engineering | Process Management | ▪ Improved process by around 59% depending on product |
Veco | Netherlands | Fluxicon | Industrial Engineering | Quality Management and Logistics | ▪ Reallocation of workstations to reduce delays |
Vodafone | UK | Celonis | Telecom | Source-to-Pay | ▪ Increased perfect purchase orders from 73% to 85% |
VTB | Russia | Celonis | Banking | Loan Process | ▪ Shortened throughput time by 30% |
VTB Bank | Russia | Celonis | Banking | IT support process | ▪Cheaper and faster processes |
World Vision | South Africa | QPR | NGO | Performance Management | ▪ Shortened performance evaluation process |
Zacatecas State | Mexico | QPR | Government | Quality Management | ▪ Identification of process deviations |
Zig Websoftware | Netherlands | Fluxicon | Technology | Housing Allocation Process | ▪ Identification of three major bottlenecks |
Find out more comprehensive and recently updated version of process mining case studies.
Also, don’t forget to check out our comprehensive and data-driven list of process mining software. If you still have questions about process mining software, we would like to help:
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