Customer Service
40+ Call Center Stats in 2024: Facts & Forecasts
Call centers are the key resource for insights into the changing service landscape.
Top 4 Front Alternatives Based on 30,000+ Reviews [2024]
Customer satisfaction is more vital than ever, but it has never been more challenging, as businesses face an unprecedented catastrophe of soaring call volumes, hold times, and escalating customer demands across multiple channels.
Top 4 Tidio Alternatives Based on 27,000+ Reviews [2024]
With customers rapidly shifting their service encounters to social media, businesses have the opportunity to harness these channels to enhance the quality of their service (See figure below). Source: HubSpot and Brandwatch.
Top 4 Sprout Social Alternatives in 2024
The nature of customer service is evolving. Customers are getting more comfortable with social customer service options. Source: HubSpot and Brandwatch.
11 Must-have Contact Center Software Features in 2024
Communication channels, such as phone and digital, have become increasingly important in managing interactions with customers since 40% of U.S. consumers positioned “multiple options for communicating” as the most significant aspect of a company’s customer service department. These remote channels present immense value potential as customers get more comfortable implementing them.
Social Customer Service in 2024: 4 Benefits & 7 Features
Companies are under growing pressure to provide top-notch social customer service since 40% of customers expect companies to reply within an hour of contact on social media, while ~80% anticipate a response within 24 hours.
Top 4 Gladly Alternatives in 2024 based on 15,000+ Reviews
~50% of organizations have invested in conversational AI capabilities for contact centers, with ~45% planning to adopt such capabilities. Adopting advanced contact center software and implementing AI is crucial for organizations to optimize and streamline their customer service operations.
Top 4 Five9 Alternatives in 2024: Analysis of 14,000+ Reviews
Contact centers are entering a new era as artificial intelligence (AI) begins to provide the convenience, reliability, and communication simplicity that customers expect (see figure).
Top 4 Aircall Alternatives in 2024 based on 14,000+ Reviews
Contact center executives predict that the positive impact of conversational AI will continue to increase. Aircall is one of the cloud contact center providers with AI applications; however, it may not meet the individual demands of each business.
Top 5 CallRail Alternatives in 2024 based on 15,000 Reviews
Traditional contact centers become insufficient in supporting business operations,~70% of executives at companies that use AI together with human agents state that they experienced increasing operational efficiency.