Customer Service

Guide to Customer Experience Digital Transformation in 2021

January 1, 2021

Digital transformation (DX) is imperative for businesses, especially in customer service, since digitization in customer service leads to both cost savings as well as revenue increase as it improves customer…

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AI Avatar: In-depth Guide for Businesses [2021]

January 1, 2021

AI-powered avatars, virtual 3D models that looks like humans, have become more realistic thanks to rise of deep learning and availability of millions of hours of footage showing every detail…

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Intelligent call routing

Intelligent Call Routing in 2021: in-Depth Guide

January 1, 2021

Organizations are struggling to use artificial intelligence to automate customer service because machines’ capability to deal with natural languages still remain significantly less than humans. Though agents will not be…

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Customer Service

11 AI Usecases in Customer Service in 2021: In-depth Guide

January 1, 2021

Top 5 primary customer service activities sorted according to their position in the customer lifecycle

AI applications have became widespread in customer services with the goals of improving customer experience and reducing reliance on humans to provide a consistently good customer service. According to studies,…

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Categories

Guide to Customer Experience Digital Transformation in 2021

AI Avatar: In-depth Guide for Businesses [2021]

Intelligent Call Routing in 2021: in-Depth Guide

11 AI Usecases in Customer Service in 2021: In-depth Guide

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