Customer Service | AIMultiple

Guide to Customer Experience Digital Transformation in 2020

byAtakan Kantarci
Posted on September 20, 2020

Digital transformation (DX) is imperative for businesses, especially in customer service, since digitization in customer service leads to both cost savings as well as revenue increase as it improves customer…

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AI Avatar: In-depth Guide for Businesses [2020]

byBerk Ozgen
Posted on July 9, 2020

AI-powered avatars, virtual 3D models that looks like humans, have become more realistic thanks to rise of deep learning and availability of millions of hours of footage showing every detail…

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Intelligent call routing

Intelligent Call Routing in 2020: in-Depth Guide

byAtakan Kantarci
Posted on August 16, 2020

Organizations are struggling to use artificial intelligence to automate customer service because machines’ capability to deal with natural languages still remain significantly less than humans. Though agents will not be…

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Customer Service

11 AI Usecases in Customer Service in 2020: In-depth Guide

byCem Dilmegani
Posted on July 5, 2020

Top 5 primary customer service activities sorted according to their position in the customer lifecycle

We have identified about a dozen artificial intelligence use cases in customer service and structured these use cases around typical customer service activities. Our framework is by no means comprehensive…

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