Customer Service
Customer Experience Digital Transformation in 2024
Digital transformation (DX) is imperative for businesses, especially in customer service, since digitization in customer service leads to both cost savings as well as revenue increase as it improves customer experience (CX) and reduces churn. According to Mckinsey, customer-centric digital transformation initiatives can generate a 20-30% increase in customer satisfaction and economic gains of 20-50%.
Top 5+ AI Avatar Generation Tools Based on 3,600 Reviews in 2024
AI avatars, virtual 3D models that look like humans, have become more realistic with the rise of deep learning and availability of millions of hours of footage showing every detail of the human body and face.
11 AI Use Cases in Customer Service: In-depth Guide in 2024
AI applications have become widespread in customer services. Research shows that 80% of customer service companies will use generative AI as of 2025 to improve their productivity and customer experience. Besides, 30% of customer service representatives are expected to use AI to automate their work by 2026.