Top 3 Celonis Alternatives for Process Mining in 2024

93% of business leaders claim to be interested in adopting process mining solution within their organizations. Yet, 79% of the same executives mentioned that they had not adopted the tool.

30% of these executives explained the lack of adoption for process mining with the complex IT landscape. For a business that wants to leverage process mining for the first time, choosing the right vendor can create such complexity since vendors offer various tools with various capabilities.

Process analysts might come across Celonis while doing their product research, which claims to be a market leader with a 60% share. 

In this article, we will go through the potential cons for Celonis and compare it to the top competitors in the process mining market.

Shortcomings of Celonis

Celonis offers the Celonis Execution Management System, which integrates core process mining capabilities with other critical features and machine learning and process mining algorithms, such as:

• Task mining 
• DTO
• Automation

Based on the user review data from public sources, a few negative points reduce user experience with Celonis EMS: 

• Ease of use: Although on G2, Celonis is rated as the top 3 easy to use, 7% of the reviewers found Celonis difficult to use.
• Support: The majority of reviews complained about customer support. As seen in Figure 1, Celonis has the lowest customer service rank among its alternatives. According to the users on G2, the customer help team takes a long time to address the tickets. 
• User interface: Users demand simple options like drag and drop functionality. Users claim that Celonis is a low-code platform where most analytics are done through commands (rather than drag and drop) and SQL knowledge is helpful while using Celonis (See Figure 2).  
• Integration: The users experienced difficulty while integrating Celonis with other tools. They detected errors or waited a long time to customize the tool (See Figure 2 & 3).
• Features: The users evaluated task mining capability as inefficient and far behind the competitors (See Figure 3).  
• Pricing: The product’s price is rated as high compared to the other products in the market. As seen in Figure 2 & 3, Celonis has the lowest pricing flexibility. 

Now, we will go over three Celonis alternatives to evaluate whether these vendors can address the downsides we detected for Celonis. 

1. Aris Software

There are slightly fewer numbers of reviews for Software AG’s ARIS software in the public review platforms:

• Ease of use: ARIS was considered difficult by 13% of all the reviews we collected. 
• Support: Software AG has the highest rank for quality of technical support among all vendors (Figure 5).  
• User interface: The reviews mention that the user interface is simple. 
• Integrations: According to reviews gathered by Gartner, ARIS has the highest position for easy and smooth integration (Figure 7).  
• Features: Capabilities make up the most mentioned aspect of ARIS by 40% in the mentioned resources. Most comments say the accuracy of the conformance analysis feature, which is also the most positive point users made by %7.   
• Pricing: There is not enough information about the price for ARIS. 

2. IBM Process Mining

Based on the IBM user reviews,  IBM Process Mining:

• Ease of use: It has the highest score on G2 and Gartner (see Figures 1 and 7) for easy navigation. In all sources, users mention the ease of use by 16%.
• Support: IBM ranks the best for customer services according to the reviewers on G2, Gartner and Trustradius (See Figures 1, 6 & 7).  
• User interface: In the reviews we analyzed, IBM has the highest rank for user interface by 11%. Also, users on Trustradius voted IBM as top for the usability.
• Integrations: Although not ranked as the best, IBM Process Mining software can be a strong alternative for Celonis since it can integrate with other tools better (Figure 5). 
• Features: IBM process mining features are found in 17% of the reviews as a positive word describing the tool. On G2, IBM has the highest scores for real-time process analysis, process notation and mapping features (See Figure 4). Thus, IBM ranks as the best process library among the top process mining tools in G2 (See Figure 5).  
• Pricing: IBM is ranked the most flexible vendor in contracting and pricing. The IBM team was evaluated as understanding the needs of their clients (Figure 7). 

Check out our process mining software comparison article to assess differences between Celonis and IBM free trials.

3. UiPath Process Mining

In the reviews we collected for UiPath, users mention:

• Ease of use: In the reviews we gathered, UiPath is associated with ease by 10%, while it is considered time-consuming by 1% of reviewers.
• Support: UiPath has better customer service than Celonis (Figure 1).
• User interface: Users find the interface intuitive and easy to customize. Usability was the strongest aspect of UiPath for the reviewers on Trustradius (Figure 6). 
• Integrations: UiPath has the best integration, according to the reviewers on G2. As an robotic process automation (RPA) vendor, it is claimed to have the best RPA integration (See Figure 5). 
• Features: It is rated higher than Celonis for process analysis and visualization capabilities (See Figure 4).  
• Pricing:  Most of the users are unsatisfied with the product price. However, UiPath seems to be more flexible compared to Celonis with pricing (Figure 7).

Further reading

Expand your knowledge on process mining and process discovery tools by reading:

• Top 10 Open Source and Free Trial Process Mining Tools
• 6 Steps to Successfully Choose a Process Mining Tool
• Top 22 Automated Process Discovery Tools

Compare process mining tools by checking our data-driven and comprehensive process mining vendor list.

Assess different vendors with a transparent methodology yourself by downloading the checklist we prepared: 

And, if you need more help, let us know:

External Links

• 1. G2
• 2. “Reviews.” G2.
• 3. Same as footnote (2)
• 4. Same as footnote (1)
• 5. Same as footnote (1)
• 6. Trustradius
• 7. Gartner