Vendor Comparison for Outsourced Digital Workplace Services in 23'
With the advent of digital transformation, businesses in numerous industries are increasingly investing in digital technologies and tools. While 56% of CEOs cited increased revenue thanks to digital transformation, it is estimated that the average digital transformation stands a 45 percent chance of delivering less profit than expected.1 2
With the growing popularity of remote work and unstable economies even in the most prosperous countries, businesses are turning to outsourced digital workplace services (ODWS) to streamline operations, reduce costs, gain access to specialized expertise, and improve the digital transformation process.
ODWS include various digital tools and technologies that enable organizations to manage their digital operations and improve business capabilities and overall efficiency. In this article, we will explore the concept of outsourced digital workplace services and their benefits and compare some popular vendors offering them.
What are outsourced digital workplace services(ODWS)?
ODWS refers to contracting an external provider to manage and deliver various digital workplace solutions for a company. These services offer a seamless digital work environment integrating communication, collaboration tools, and various applications. ODWS are complementary to building a digital workspace (see figure 1).
Figure 1: Digital workspace features
At a glance, ODWS includes:
- Mobile and remote work solutions
- Cloud services
- IT support and helpdesk
- Intelligent automation services
- Desktop virtualization
- Identity and access management (IAM)
- Analytics and reporting
For more on ODWS read our article:
What are the top vendors in the Outsourced Digital Workplace Services Market?
We select ODWS vendors and compare their strengths and weaknesses based on:
- The number of customers they serve,
- the percentage of revenue from ODWS,
- and their number of employees.
Our employee cutoff is 40,000. The exact employee size can differ officially; however, we decided to opt for LinkedIn as a measure since it is the most publicly verifiable one.
It should be noted that all of these vendors have over 40,000 employees, with TATA Consultancy Services being at the top with more than 550,000 workers. The exact employee size can differ officially; however, we decided to opt for LinkedIn as a measure since it is the most publicly verifiable one. The ranking is done alphabetically.
|Percentage of Revenue from ODWS4
|ODWS Client Number(est)6
|Number of Desk Service Users/Device Support to Users 7
|8.2 million/ 2.6 million
|5.1 million/ 3.7 million
|2.5 million/ 2.3 million
|6.7 million/ 4.3 million
|5 million/ 7.1 million
|4 million/ 3.9 million
|8.7 million/ 7.1 millon
|2.1 million/ 5.5 million
|6.2 million/ 2.9 million
|TATA Consultancy Services
|4.6 million/ 5.2 million
|5 million/ 7.5 million
Accenture has expertise in various areas, such as strategy, digital, technology, operations, and consulting, and works with clients to help them improve their performance, solve complex business challenges, and achieve their goals. The company has a global presence, with offices in over 200 cities across 51 countries.
Accenture’s ODWS represents only 1% of its revenue from IT services and has 260 ODWS clients globally. While Accenture’s consulting strength and innovation in investments promise value, it may not be the best fit for small-midsized enterprises since it primarily has a large enterprise focus. Accenture has over 540,000 employees registered on LinkedIn.8
Check the video below to see their view on digital workspace:
ATOS is a global digital transformation and consulting services company that provides a wide range of services to help organizations transform their business operations and improve their digital capabilities. The company was founded in 1997 and is headquartered in France and Germany.
Atos’ ODWS represents 21% of its revenue from IT services, and it provides outsourced digital workplace (ODW) services to over 700 clients. The company has just above 89,000 employees registered on LinkedIn.9.
Based on Gartner Peer Reviews, Atos’ ODW services are often cited as having a high focus on sustainability, enhanced focus on workplace transformation, modern device strength, and multi-language support while suffering from service delivery quality challenges and a large enterprise focus approach. 10
See the video below to check what they have to offer:
Capgemini has a strong presence in Europe, but also operates globally with offices in more than 50 countries and a workforce of over 290,000 people.11 ODWS accounts for 6% of Capgemini’s overall revenue from IT services, and it serves 437 clients globally in the area of ODWS.
Check the video below to see what their understanding of digital workplace services:
Cognizant is known for its customer-centric approach, helping clients to understand their customers’ needs and behavior and developing solutions that address those needs. The company provides services in areas such as cloud computing, data analytics, artificial intelligence, cybersecurity, digital engineering, and more. The company has a strong focus on digital technology and its impact on businesses and society.
ODWS accounts for 9% of Cognizant’s overall revenue from IT services, serving 480 ODWS clients globally. Gartner Peer Reviews suggest that Cognizant provides excellent delivery and customer satisfaction, while some customers cite concerns over the delivery workforce being positioned at offshore locations. Cognizant has over 315,000 employees registered on LinkedIn.12
Check the video below to see their take on how tech can improve business potential regarding digital workplace services:
DXC Technology is a multinational corporation that provides various digital technology solutions and services to businesses and governments worldwide. The company was formed in 2017 through a merger of Computer Sciences Corporation (CSC) and the Enterprise Services business of Hewlett Packard Enterprise (HPE). DXC Technology is headquartered in Tysons, Virginia, USA, and has operations in more than 70 countries with services.
DXC’s ODWS represents 13% of its revenue from IT services and provides ODW services to 440 clients. DXC Technology has over 87,000 employees registered on LinkedIn.13
Based on Gartner Peer Reviews, DXC’s ODWS is an efficient device management service. It is a value proposition for ODWS with an enhanced experience focus but lacks viability and innovation due to its legacy systems.
See the video below to check their understanding of a modern workspace.
Fujitsu is a Japanese multinational information and communications technology (ICT) company that provides a wide range of products, solutions, and services to businesses and governments worldwide. The company was founded in 1935 and is headquartered in Tokyo, Japan.
Fujitsu’s services and solutions cover a broad range of areas, including:
- cloud computing,
- artificial intelligence (AI),
- digital transformation,
- application development and maintenance
ODWS accounts for 9% of Fujitsu’s overall revenue from IT services. It provides ODW services to 2,250 clients around the globe. Fujitsu has over 50,000 employees registered on Linkedin.14
Based on Gartner Peer Reviews, Fujitsu’s ODW brings an increased focus on satisfaction, a strong focus on midsize enterprises, and is committed to sustainability to reduce its environmental footprint. On the contrary, Fujitsu lacks limited contractual commitment toward Accelerated Linear Algebra (XLAs) and limited participation in agile co-creation deals.
Check the video below to see Fujitsu’s understanding of Digital Workplace Services
HCL Technologies (HCLTech) is a multinational information technology (IT) services and consulting company based in India. The company was founded in 1976 and is headquartered in Noida, India.
HCLTech provides a broad range of services and solutions, including digital transformation, cloud computing, cybersecurity, artificial intelligence, and business process services. The company serves clients in a variety of industries, including:
- financial services,
- and public sector.
ODWS accounts for 24% of HCLTech’s overall revenue from IT services; this is a significant number and emphasizes the company’s focus on ODW, considering the company and employee size of HCLTech, which is registered as over 225,000 on LinkedIn.15
HCLTech’s ODW services are often cited to enhance customer experience and XLAs and promote a personalized customer experience. On the downside, their services are considered unsuitable for small-medium enterprises (SMEs), with relatively high attrition.
Check the video below to see their digital workplace services
Infosys is a global consulting, technology, and outsourcing company that provides services to clients in various industries, including banking, financial services, insurance, healthcare, life sciences, retail, manufacturing, and more. Infosys is headquartered in Bangalore, India and it was founded on 1981.
The company’s focus is on digital transformation and helping clients leverage emerging technologies such as artificial intelligence, machine learning, cloud computing, blockchain, and the Internet of Things (IoT) to drive innovation and growth.
ODWS accounts for 16% of the total revenue from the IT services of Infosys. It serves 595 ODWS clients globally. Infosys has over 310,000 employees registered on LinkedIn.16
NTT DATA is a multinational information technology (IT) services and consulting company based in Japan. The company was founded in 1967 and is headquartered in Tokyo, Japan. NTT DATA is a top 10 global IT services provider in over 50 countries.
NTT DATA’s ODWS accounts for %8 of its overall revenue from IT services and has over 450 ODWS clients globally. NTT DATA has over 62,000 employees registered on LinkedIn.17
Based on Gartner Peer Reviews, NTT DATA brings new technologies regarding ODWS differentiation, new capabilities such as NTT Cloud voice, and strong device support capabilities with high-tech ODWS components.
Check the video below to see their demonstration of digital workplace services:
11-TATA Consultancy Services
Tata Consultancy Services (TCS) is a multinational information technology (IT) services, consulting, and business solutions company based in India. The company was founded in 1968 and is headquartered in Mumbai, India.
TATA Consultancy Services’ ODWS accounts for 9% of its overall revenue from IT services and has over 500 ODWS clients globally.TATA Consultancy Services has over 500,000 workers registered on LinkedIn, making it the company with the biggest workforce on this list.18 The company’s ODW services target customer satisfaction with a large selection of pricing models (e.g., FTE, T&M, outcome-based, consumption-based, etc.)
See the video below to check their overview of a digital workplace.
Wipro Limited, commonly known as Wipro, is a multinational information technology (IT) services and consulting company based in India. The company was founded in 1945 and is headquartered in Bangalore, India.
Wipro has 300,000 employees registered on LinkedIn and operates in over 50 countries. Its partners include the world’s largest and most prominent companies, such as Adobe, Amazon Web Services, and Cisco. ODWS accounts for 18% of Wipro’s overall revenue from IT services, and it serves 264 clients globally in the area of ODWS.
Based on Gartner Peer Reviews, Wipro’s ODW services focus on automation and promote human-centric design for customer satisfaction. However, the report also suggests that it has relatively unproven adjustments to its operating model. Wipro is also cited for targeting large enterprises, which may not favor mid-size organizations.
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