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Intelligent call routing

4 Ways To Gain Competitive Edge With Intelligent Call Routing

4 Ways To Gain Competitive Edge With Intelligent Call Routing

Organizations are struggling to use artificial intelligence in contact center software to automate customer service because machines’ capability to deal with natural languages remains significantly less than humans. Though agents will not be completely automated soon, intelligent call routing systems can help connect customers to agents that are most suited to solve their problems.

Jan 25 min read
Intelligent call routing