RPA tools are the most successful generalist automation tools for the modern enterprise but implementing RPA is not without pitfalls as we outlined before. We see 3 trends shaping the future of RPA:
- Making RPA easier to deploy: Leading solution providers are working to simplify/facilitate the most labor expensive portions of RPA deployment which are design, development and maintenance.
- Repetitive, simple tasks are a small part of current white collar work. RPA companies need to build or integrate AI capabilities to make their products more capable
- Increasing commoditization of RPA is likely to trigger an increase in open source solutions
Feel free to read about any of these trends:
Facilitating RPA implementation
Facilitating development with no code RPA
Simplifying RPA programming will help democratize RPA and expand its use. Currently, most automation through RPA is achieved through programming which is one of the most major costs of RPA implementation. It’s also a limiting factor as RPA developers are required for RPA development. Unless you know the latest no code RPA solutions, you could get stuck with a long programming period and heavy reliance on 3rd parties.
Anyone who dabbled in coding knows that it is hard. It’s complex and requires a methodical way of thinking which most people are not used to. That’s why leading VCs view the trend of making programming easier, low code/no code, as one of the biggest trends in enterprise software with already big success stories like Twilio and Airtable.
RPA is no different. Once the process is clear, it needs to be programmed. Though RPA programming is easier than more complex programming like back-end programming or full stack programming, it still requires an effort to learn. There are numerous RPA training courses launched both by RPA companies and others. This is also why RPA companies rely on partners like consultancies and system integrators (SIs). While consultants and SIs supply and charge for the programming time, RPA companies provide the software licenses.
This is changing. Startups are launching no code solutions while RPA companies try to simplify programming. To understand no code RPA better, we created a comprehensive guide on no code RPA and reviewed top no code RPA solution providers. Democratizing RPA can be as powerful as the launch of excel which empowered and changed the finance community forever. Given RPA’s broad field of application, no code RPA has the potential to revolutionize white collar work.
Automating RPA design/process modelling
Even before programming, RPA developers need to understand the process they are programming. However, accessible process information is lacking in most companies. Auto-extracting process knowledge from videos and logs is one of the top priorities for RPA companies.
Unless you work for government, even the most repetitive processes rarely have manuals or up-to-date diagrams. Companies try to build such process diagrams. Companies like Software AG achieve multi billion valuations with tools like ARIS process modeller. However, in my 10+ years of consulting career, I have never seen a successful company with an exhaustive and up-to-date process catalogue. It takes so much effort to keep those catalogues up-to-date that good companies decide that it’s more efficient not to have them.
The current solution is to run interviews to gain a high-level understanding of the process, cross-check logs for outliers and run extensive pilots to ensure that process has been modelled correctly. This is a manual and time consuming process.
Both startups and large RPA companies are working to solve this problem. Using videos of users running a process along with system logs is an exciting area of RPA research. Though we have read about vendors discuss this technology, we have not yet heard large scale success stories from customers yet.
Another approach is to leverage system logs. Process mining involves auto analyzing system to extract process flows and generate insights about processes. Process mining has numerous use cases but it can also support RPA development. Process mining companies and process mining modules developed by RPA companies help understand process flows, facilitating RPA development.
Making RPA more capable
Facilitating integrations via RPA marketplaces
RPA marketplaces enable RPA bots to have a larger set of capabilities, allowing companies to automate processes more easily. This is because no single provider can provide all the functionality to automate the diverse number of processes in use at companies. Marketplaces allowed operating systems (e.g. Apple App Store), CRM software (Salesforce AppExchange) and numerous other platforms to extend their reach via marketplaces. Read our articles on RPA marketplaces and reusable RPA plugins to learn more.
A common example where marketplaces are helpful is automating document based processes. Most RPA developers rely on simple OCR tools built into RPA systems and rules based programming to extract data out of documents. Machine learning based document extraction tools can make automating document based tasks both easier and more accurate. Most common document based process is invoice processing, feel free to read our articles on invoice capture and processing.
A new approach to RPA marketplaces is to enable developers of popular software easily submit their code into RPA deployments. While most vendors rely on their own platform to drive software development for their marketplace, vendors like Argos Labs are enabling larger software developer communities (e.g. Python developers) to submit their code to RPA marketplaces with ease. If you are a developer, you can read our guide for Python developers to take advantage of the growth of RPA via marketplaces or via developing RPA solutions.
Making RPA smarter: Cognitive automation
While the previous 2 areas make RPA easier and faster to deploy, cognitive automation enables RPA to leverage AI and machine learning to expand the scope of processes it can automate. We have compiled our knowledge on cognitive automation here.
Making RPA cheaper and more transparent: Open source RPA
With the introduction of Microsoft in RPA ecosystem, leaders of RPA companies are seeing increased commoditization of RPA. A capability that was offered by a handful of vendors just a few years ago, is now offered by almost hundred companies as of 2020. It is becoming less costly to build a competitive RPA solution.
The demand for open source RPA software is expected to increase. With all things being equal, enterprises favor open source solutions since they offer more transparency and tend to be cheaper as enterprises only need to pay for services.
These developments favor open source RPA. And we are seeing growth in the open source RPA ecosystem with new companies being launched. If a for-profit company can build a competitive RPA product, it could claim a significant portion of the RPA market. We do not yet see such a solution in the market yet but feel free to read our overview of the current state of the open source RPA market which includes both leading open source and free-to-use solutions.
More curious about the current state of RPA? Feel free to dive into our RPA articles such as our comprehensive guide on RPA or our guide on RPA vendors and tools. If you prefer PDFs, we also have an RPA whitepaper:
Source for featured image