Telus International Review & Alternatives in 2025

As AI-powered solutions become increasingly abundant, many businesses rely on AI data services to acquire the necessary data to fuel their AI projects, such as large language models (LLMs) or natural language processing (NLP) systems. Telus International is one such service that helps businesses with their AI data needs. Our analysis identified some drawbacks of working with Telus International.

This article evaluates Telus International based on customer and worker reviews and offers three alternatives, detailing their main features and pricing models. 

Readers interested in Telus International alternatives fall under two categories; select yours to see information that is relevant to you:

• Telus International’s workers: These are workers who wish to work within Telus’s crowd as participants.
• Customers (i.e., buyers): These are businesses that are interested in Telus’s services but want to consider its alternatives.

Table 1. Telus International alternatives comparison (for workers)

Notes

• Workers can use the links in the table to reach the sign-up pages of each alternative.
• The companies are ranked based on the number of reviews.
• * Worker ratings data gathered from Trustpilot since it has mostly worker reviews.
• ** Data gathered from analyzing worker reviews. In some cases, workers reported payment delays.

Table 2. Telus International alternatives comparison (for customers)

Notes

• * The data was gathered from B2B review platforms such as G2, Trustradius, and Capterra.
• **Since LXT acquired Clickworker, their reviews were combined when calculating LXT’s scores.
• The comparison is based on publicly available and verifiable data
• The companies are ranked based on the number of reviews.

Telus International overview

Telus International claims to specialize in digital customer experience (CX), AI data solutions, and digital IT solutions for various brands. The company leverages a crowdsourcing model and claims to operate with a network of over 1 million workers. 

Its offerings include:

• Customer experience (CX) solutions: Claims to help businesses manage customer interactions across various channels, such as phone, email, chat, and social media.
• AI data solutions: Claims to offer data collection, generation, and annotation services for AI and ML development.
• Digital IT solutions: Claims to provide digital transformation solutions, including IT lifecycle management, intelligent automation, and data annotation services.

Pros and cons of Telus International (For potential buyers)

Now, let’s discuss the pros and cons of working with Telus International as a potential customer or buyer. The pros and cons are based on the analysis we did from customer reviews from B2B review platforms. 

1. Additional services

Telus offers data annotation along with data collection, so customers do not have to look for a separate solution for their annotation needs.

2. Crowd size

The network size of Telus is relatively larger than that of its competitors, such as Amazon Mechanical Turk. However, it is smaller than other competitors such as LXT.

3. Data annotation service

Customers are satisfied with its data annotation service, but would like to see more efficiency and speed in the completion of the annotation task.

4. Regarding popular services

We did not find any reviews regarding its data collection service. This indicates that either data collection is not its primary focus, or it is not a popular service among its customers.

Detailed alternatives comparison (For customers)

1. LXT

LXT, the parent company of Clickworker, is a viable alternative to Telus International, as it offers a range of AI services and data solutions through its crowdsourcing platform. The company distributes its projects to its global network of over 4.5 million workers.

Here is a list of LXT’s data solutions:

• Datasets collected and generated by humans
• Image & video datasets in different formats and specifications.
• Audio and speech datasets in multiple languages and dialects.
• Text datasets
• Data annotation services
• Research/survey data collection
• Reinforcement learning from human feedback (RLHF) services for AI development

2. Appen

Appen is another alternative to Telus and a popular name in the AI data service space. Its offerings include:

• Data collection & generation of different data types (image, video, text, audio, speech)
• Data annotation
• Data validation

3. Amazon Mechanical Turk (MTurk)

Amazon Mechanical Turk, or MTurk, is also a popular alternative for Telus International, offering AI services through a marketplace and a crowdsourcing model.

Here is a list of their offerings:

• AI data collection and generation of different data types
• Data annotation and labeling
• Market research & surveys
• Academic research
• Other data services

Learn about Amazon Mechanical Turk alternatives here.

FAQs for Telus International

Further reading

• Top 4 Data Collection Methods
• Crowdsourcing Platforms Comparison & Selection Guide
• Crowdsourced AI Data Collection Benefits & Best Practices
• Quick Guide to Datasets for Machine Learning
• Top 3 Amazon Mechanical Turk Alternatives & Their Evaluation
• Appen Evaluation & Top 3 Alternatives

External resources