Top 10 Chatbots in Healthcare: Insights & Use Cases

Healthcare chatbots are AI-powered tools that interact with patients through text or voice conversations. The healthcare chatbot market is projected to reach $1.49 billion in 2025, soaring to an estimated $10.26 billion by 2034¹ .

AI-driven chatbots are expected to save the healthcare industry $3.6 billion globally by 2025, showing their significant impact on reducing costs while improving patient care² .

Top 10 chatbots in healthcare

Table features:

Apart from our sponsor, Zoho SalesIQ, chatbots are sorted by employee size.

*For more information on ZohoSalesIQ pricing, check: “Top 30+ Conversational AI Platforms: Detailed Guide”

**Cognitive Behavioural Therapy

How Healthcare Chatbots Are Used?

1. Booking Appointments

Healthcare chatbots assist patients in booking appointments by verifying doctor availability and identifying available time slots. They also send reminders about upcoming visits, which helps reduce the number of missed appointments.

Real-life Example: UCHealth uses a chatbot called Livi that started with simple questions but now helps patients find their test results and get personalized health information³ .

2. Checking Symptoms and Health Concerns

Chatbots ask patients about their symptoms like chest pain, breathing problems, or smoking habits. Based on the answers, they help figure out if someone needs to see a doctor right away or can wait.

Real-life Example: MSD created a chatbot for their LungX project that asks people questions about smoking and chest pain. If the chatbot thinks someone might have lung cancer risk, it tells them to visit a doctor for tests and gives them a PDF summary to take along⁴ .

3. Mental Health Help

Chatbots are good at helping people with anxiety, depression, and stress. They’re instrumental in places where there aren’t enough therapists available.

Woebot Example: Stanford University researchers created Woebot, which uses therapy techniques to help people with depression and anxiety. Patients often feel more comfortable talking to a chatbot than a human therapist, and it’s available in over 130 countries⁵ .

4. Managing Long-term Health Problems

Chatbots help people with diabetes, high blood pressure, and other ongoing health issues. They remind patients to take medicine, track symptoms, and check in regularly.

GYANT helped over 785,000 people in Latin America get screened for diabetes. After finding people at high risk, they set up weekly check-ups at local pharmacies to monitor blood sugar levels⁶ .

5. Medicine Reminders and Tracking

Chatbots remind patients when to take their pills and track if they’re following their treatment plan. This is especially helpful for elderly patients who might forget their medicine schedule.

Real-life Example: Florence acts like a “digital nurse” who reminds people to take their medicine on time. She can also track weight, mood, and other health signs. If something looks wrong, she can help find the nearest pharmacy or doctor⁷ .

What does the healthcare chatbots market and future look like?

We’ve explored before in our article on chatbot statistics and market size that:

• healthcare is among the top 5 industries that benefit from chatbots
• chatbots are expected to make up a market size of more than $1 billion.

On the other hand, the global COVID-19 pandemic has driven a need for chatbots to provide healthcare assistance without risking healthcare workers:

• Direct patients with severe symptoms to healthcare facilities with available acute-care beds.
• Provide around-the-clock information about COVID-19 updates and symptoms, and answer FAQs.
• Provide mental health assistance to cope with pandemic stress.

This global experience will impact the healthcare industry’s dependence on chatbots, and might provide broad and new chatbot implementation opportunities in the future.

Why are chatbots important in healthcare?

According to research, the most valuable features of using chatbots in healthcare include:⁸

• Monitoring: Awareness and tracking of user’s behavior, anxiety, and weight changes to encourage developing better habits.
• Anonymity: Especially in sensitive and mental health issues.
• Personalization: Level of personalization depends on the specific application. Some applications make use of measurements of:
  • Physical vitals (oxygenation, heart rhythm, body temperature) via mobile sensors.
  • Patient behavior via facial recognition.
• Real time interaction: Immediate response, notifications, and reminders.
• Scalability: Ability to react with numerous users at the same time.

Sponsored: Administrators in healthcare industry can handle various facets of hospital operations by easily accessing vital patient information through Zoho’s platform. While clinicians can enhance patient care through unified hospital communication and centralized storage of patient data. By using SalesIQ specifically, patients can initiate conversation in an all-in-one live chatbot platform. Zoho also complies with HIPAA rules to ensure security of patient data.

For more on chatbots

If you are interested in knowing how chatbots work, read our articles on voice recognition applications and natural language processing.

You might also find these articles about chatbot use cases interesting:

• Top 7 Conversational AI Platforms: Detailed Guide
• Conversational Commerce: Benefits, Best Practices & Examples.
• Retail Chatbots: Top 12 Use Cases & Examples.
• The Ultimate Guide To Emotional Chatbots.

When you are ready to invest in conversational AI, you can identify the top vendors using our data-rich vendor list on voice AI or chatbot platforms.

If you have questions about how chatbots can help your business, we can help:

External Links

• 1. https://www.coherentsolutions.com/insights/how-ai-chatbots-advance-healthcare-for-patients-and-providers
• 2. https://www.coherentsolutions.com/insights/how-ai-chatbots-advance-healthcare-for-patients-and-providers
• 3. https://www.uchealth.org/today/ask-livi-shes-uchealths-virtual-assistant/
• 4. https://www.msd-gesundheit.de/lungengesundheits-check/
• 5. https://wotnot.io/
• 6. https://gyanthealth.com/
• 7. https://florence.community/digitally-transforming-primary-care-making-it-happen-at-scale/
• 8. “Using Health Chatbots for Behavior Change: A Mapping Study” Springer Link. Retrieved on November 23, 2023.