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Top 4 Zendesk CRM Alternatives 2024

Begüm Yılmaz
Updated on Feb 5
3 min read

Customer Relationship Management (CRM) software gain popularity among companies as a digital transformation effort. Research shows 40% of CRM buyers spend time while searching for the outperforming CRM platform in the market.1 Zendesk CRM is one of the most extensively used CRM platforms, but despite its popularity, it has drawbacks, including a lack of low- or no-code development and poor third-party integrations.

This article evaluates Zendesk Sell CRM, as well as the top four Zendesk CRM alternatives, together with their features, commercials, and ratings on software review platforms.

Comparison of Zendesk Sell and top 4 alternatives

VendorsRatings*Number of ratings*
Zendesk4.3/512,000
Creatio4.7/5350
monday.com CRM4.7/513,000
Freshsales4.5/51,600
Salesforce Sales Cloud4.4/533,000

*Ratings are based on G2 & Capterra.

Note: With Zendesk at the top of the list, we listed the vendors based on ratings on G2 & Capterra.

Zendesk Sell CRM evaluation

Features

  • Advanced compliance management
  • Contact & account management
  • Calendar & automated notifications (w/additional costs)
  • 360-degree customer view
  • Predictive lead scoring
  • Reporting & analytics

Pricing

  • Starts from 19$ per user/month, billed annually
  • Free 14-day trial is available

User ratings (out of 5)

G2: 4.2

Capterra: 4.3

Pros

  • The software interface is simple and user-friendly.
  • Contact management feature is easy to navigate and very intuitive.

Cons

  • Doesn’t offer low-code no-code capabilities that allow the teams to customize the dashboard without requiring extensive programming knowledge.
  • Some users state that the documentation to train new users is inadequate.
  • Some users state that the reporting & analytics functions can be developed.

Top 4 Zendesk CRM alternatives 

1- Creatio

Features

  • Real-time monitoring
  • Advanced compliance management
  • Contact & account management
  • Calendar & automated notifications
  • Email automation
  • 360-degree customer view
  • Predictive lead scoring
  • Low-code no-code development
  • Reporting & analytics

Pricing

  • Starts from 25$ per user/month with monthly subscription options
  • Free 14-day trial is available

User ratings (out of 5)

G2: 4.6

Capterra: 4.8

Pros

  • Most customers state that low-code and no-code capabilities provide them with flexibility and enhanced customization.
  • AI-powered models accelerate reporting & analytics, and sales processes.
  • Offers extensive marketing tools.

Cons

  • Some users state that there is room for improvement in the mobile app.

2- Monday.com CRM

Pricing

  • Starts from 27$ per 3 user/month, billed annually
  • Free 14-day trial is available

User ratings (out of 5)

G2: 4.7

Capterra: 4.6

Pros

  • It is very simple, easy to use, and organized.
  • They offer lower prices per user compared to other vendors.

Cons

  • The platform doesn’t offer advanced reporting and analytics.
  • More advanced features require extra costs.

3- Freshsales

Pricing

  • Starts from 15$ per user/month, billed annually
  • Free 21-day trial is available

User ratings (out of 5)

G2: 4.5

Capterra: 4.5

Pros

  • Set-up procedures and training on the platform are easy.
  • Customers state that the tool is customizable and can be integrated with many third-party tools.

Cons

  • Some customers stated that the load time can be slow, especially on mobile devices.
  • Advanced features require additional costs.
  • Some customers stated that they were dissatisfied with the customer support.

4- Salesforce Sales Cloud

Pricing

  • Starts from 25$ per month, billed annually
  • Free 30-day trial is available

User ratings (out of 5)

G2: 4.3

Capterra: 4.4

Pros

  • The integration possibilities with third-party tools increase the functionality of the tool.
  • Free-trial period is longer than the other tools.
  • The tool offers extensive customization possibilities.

Cons

  • The tool requires additional fees to benefit from all of its functionalities.
  • There is a learning curve for the tool.

For those interested in, here is our data-driven list of CRM software.

AIMultiple serves numerous emerging tech companies, including Creatio.

Further Readings

If you need help in vendor selection, don’t hesitate to contact us:

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Access Cem's 2 decades of B2B tech experience as a tech consultant, enterprise leader, startup entrepreneur & industry analyst. Leverage insights informing top Fortune 500 every month.
Cem Dilmegani
Principal Analyst
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Begüm Yılmaz
Begüm is an Industry Analyst at AIMultiple. She holds a bachelor's degree from Bogazici University and specializes in sentiment analysis, survey research, content writing services and Customer Relationship Management (CRM) systems.

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