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Top 4 Zendesk CRM Alternatives 2024

Updated on May 27
3 min read
Written by
Cem Dilmegani
Cem Dilmegani
Cem Dilmegani

Cem is the principal analyst at AIMultiple since 2017. AIMultiple informs hundreds of thousands of businesses (as per Similarweb) including 60% of Fortune 500 every month.

Cem's work focuses on how enterprises can leverage new technologies in AI, automation, cybersecurity(including network security, application security), data collection including web data collection and process intelligence.

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Customer Relationship Management (CRM) software gain popularity among companies as a digital transformation effort. Research shows 40% of CRM buyers spend time while searching for the outperforming CRM platform in the market.1 Zendesk CRM is one of the most extensively used CRM platforms, but despite its popularity, it has drawbacks, including a lack of low- or no-code development and poor third-party integrations.

This article evaluates Zendesk Sell CRM, as well as the top four Zendesk CRM alternatives, together with their features, commercials, and ratings on software review platforms.

Comparison of Zendesk Sell and top 4 alternatives

VendorsRatings*Number of ratings*
Zendesk4.3/512,000
Creatio4.7/5350
monday.com CRM4.7/513,000
Freshsales4.5/51,600
Salesforce Sales Cloud4.4/533,000

*Ratings are based on G2 & Capterra.

Note: With Zendesk at the top of the list, we listed the vendors based on ratings on G2 & Capterra.

Zendesk Sell CRM evaluation

Features

  • Advanced compliance management
  • Contact & account management
  • Calendar & automated notifications (w/additional costs)
  • 360-degree customer view
  • Predictive lead scoring
  • Reporting & analytics

Pricing

  • Starts from 19$ per user/month, billed annually
  • Free 14-day trial is available

User ratings (out of 5)

G2: 4.2

Capterra: 4.3

Pros

  • The software interface is simple and user-friendly.
  • Contact management feature is easy to navigate and very intuitive.

Cons

  • Doesn’t offer low-code no-code capabilities that allow the teams to customize the dashboard without requiring extensive programming knowledge.
  • Some users state that the documentation to train new users is inadequate.
  • Some users state that the reporting & analytics functions can be developed.

Top 4 Zendesk CRM alternatives 

1- Creatio

Features

  • Real-time monitoring
  • Advanced compliance management
  • Contact & account management
  • Calendar & automated notifications
  • Email automation
  • 360-degree customer view
  • Predictive lead scoring
  • Low-code no-code development
  • Reporting & analytics

Pricing

  • Starts from 25$ per user/month with monthly subscription options
  • Free 14-day trial is available

User ratings (out of 5)

G2: 4.6

Capterra: 4.8

Pros

  • Most customers state that low-code and no-code capabilities provide them with flexibility and enhanced customization.
  • AI-powered models accelerate reporting & analytics, and sales processes.
  • Offers extensive marketing tools.

Cons

  • Some users state that there is room for improvement in the mobile app.

2- Monday.com CRM

Pricing

  • Starts from 27$ per 3 user/month, billed annually
  • Free 14-day trial is available

User ratings (out of 5)

G2: 4.7

Capterra: 4.6

Pros

  • It is very simple, easy to use, and organized.
  • They offer lower prices per user compared to other vendors.

Cons

  • The platform doesn’t offer advanced reporting and analytics.
  • More advanced features require extra costs.

3- Freshsales

Pricing

  • Starts from 15$ per user/month, billed annually
  • Free 21-day trial is available

User ratings (out of 5)

G2: 4.5

Capterra: 4.5

Pros

  • Set-up procedures and training on the platform are easy.
  • Customers state that the tool is customizable and can be integrated with many third-party tools.

Cons

  • Some customers stated that the load time can be slow, especially on mobile devices.
  • Advanced features require additional costs.
  • Some customers stated that they were dissatisfied with the customer support.

4- Salesforce Sales Cloud

Pricing

  • Starts from 25$ per month, billed annually
  • Free 30-day trial is available

User ratings (out of 5)

G2: 4.3

Capterra: 4.4

Pros

  • The integration possibilities with third-party tools increase the functionality of the tool.
  • Free-trial period is longer than the other tools.
  • The tool offers extensive customization possibilities.

Cons

  • The tool requires additional fees to benefit from all of its functionalities.
  • There is a learning curve for the tool.

For those interested in, here is our data-driven list of CRM software.

AIMultiple serves numerous emerging tech companies, including Creatio.

Further Readings

If you need help in vendor selection, don’t hesitate to contact us:

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Cem Dilmegani
Principal Analyst

Cem is the principal analyst at AIMultiple since 2017. AIMultiple informs hundreds of thousands of businesses (as per Similarweb) including 60% of Fortune 500 every month.

Cem's work focuses on how enterprises can leverage new technologies in AI, automation, cybersecurity(including network security, application security), data collection including web data collection and process intelligence.

Cem's work has been cited by leading global publications including Business Insider, Forbes, Washington Post, global firms like Deloitte, HPE, NGOs like World Economic Forum and supranational organizations like European Commission. You can see more reputable companies and media that referenced AIMultiple.

Cem's hands-on enterprise software experience contributes to the insights that he generates. He oversees AIMultiple benchmarks in dynamic application security testing (DAST), data loss prevention (DLP), email marketing and web data collection. Other AIMultiple industry analysts and tech team support Cem in designing, running and evaluating benchmarks.

Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur. He advised enterprises on their technology decisions at McKinsey & Company and Altman Solon for more than a decade. He also published a McKinsey report on digitalization.

He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem's work in Hypatos was covered by leading technology publications like TechCrunch and Business Insider.

Cem regularly speaks at international technology conferences. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School.

Sources:

AIMultiple.com Traffic Analytics, Ranking & Audience, Similarweb.
Why Microsoft, IBM, and Google Are Ramping up Efforts on AI Ethics, Business Insider.
Microsoft invests $1 billion in OpenAI to pursue artificial intelligence that’s smarter than we are, Washington Post.
Data management barriers to AI success, Deloitte.
Empowering AI Leadership: AI C-Suite Toolkit, World Economic Forum.
Science, Research and Innovation Performance of the EU, European Commission.
Public-sector digitization: The trillion-dollar challenge, McKinsey & Company.
Hypatos gets $11.8M for a deep learning approach to document processing, TechCrunch.
We got an exclusive look at the pitch deck AI startup Hypatos used to raise $11 million, Business Insider.

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