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51 Process mining case studies & project results [2024 update]

51 Process mining case studies & project results [2024 update]51 Process mining case studies & project results [2024 update]

Insights from process mining enable data driven decision making, identify bottlenecks and reduce costs . This article aims to reveal typical results and usage areas of process mining, including a summary of these case studies.

Business outcomes of process mining projects

After mining their processes, many organizations gained vital insights into their businesses. These insights helped them to execute better process analysis and prepare action plans. In conclusion, companies have achieved various results for process improvement. Top 3 typical results are as the following:

1- Data-driven decision making: An essential benefit of process mining is to be data-driven. While extracting processes, the software always uses real data. This enables insights from the process mining tool to be factual. As a result, companies can diagnose their processes confidently. They move forward with real data; not personal opinions or guesses.

2- Reduced costs: One thing companies usually try to aim is to reduce their costs and generate higher profits. By analyzing event logs, process mining can show a company the duration of each stage in its process, its costs, and ways to improve it. The company can get rid of unnecessary costs and make relevant moves to reduce them.

For example, by using process mining, Vodafone discovered that they have low automated transactions, and decided to focus on this area. As it started to use robotic process automation (RPA) to improve its order process, Vodafone has decreased its unit process order costs from $3.22 to $2.85.

3- Identification of the bottlenecks: At some point, the processes may have several stages which take too much time and cause processes to slow down. This reduces efficiency because it affects other stages for not working properly. The companies can identify those stages and take action to reduce them.

For example, BridgeLoan has integrated a process mining tool into its ERP system to identify the bottlenecks in their loan application processes. After recreating their processes, the process started to progress 40% faster and the company can now process 30,000 applications in a month.

To have more details, you can read our article about process mining benefits.

What are typical processes to be mined?

The companies mine various processes to understand what their actual processes look like and find ways to improve them. These processes are usually the ones which the company can increase its level of automation.

The typical processes we have observed from the case studies are:

  • Purchase-to-Pay
  • Order-to-Cash
  • Logistics
  • Quality Management
  • Finance

Feel free to read our guide to learn more on process mining use cases.

Below, you can find the extended list of case studies which we have collected from different resources. You can filter the list by the service provider, industry, or process and investigate the achieved results.

CompanyCountryProcess Mining ToolIndustryProcessResults
AB InBevBelgiumQPRFood & DrinkSupply chain▪ Reduced operational costs
▪ Better visibility of actual performance
AfrisamSouth AfricaQPRConstruction & MaterialsRisk management
▪ Improved overall process efficiency ▪ Identification and better visualization of risks ▪ Real-time performance monitoring
AkzonobelNetherlandsCelonisChemicalsPurchase-to-Pay, Accounts Payable, and Order-to-Cash
▪ Identified that 18% of process have manual changes ▪ Improved SRM efficiency from 40% to 70% in one year ▪ Reduced costs
AlexianerGermanyLana LabsHealthcareEmergency hospitalization
▪Optimized the patient care quality ▪reduced waiting times by 80% ▪Improved communication across functions
AllianderNetherlandsLexmarkUtilitiesPurchasing
▪ Gained insights into the complexity of the process ▪ Elimination of unnecessary steps ▪ Standardization of the process ▪ Discovery of the need of staff re-training
AmagSwitzerlandQPRAutomotiveFinance & Controlling
▪ Improved KPI measures ▪ Improved operating efficiency by focusing on underperforming targets
Ana Aeroports de PortugalPortugalProcess SphereTravel & LeisureService Process
▪ Identification of unoptimized steps ▪ Elimination of non-value-add tasks which speeds up the process ▪ Quick identification of problems and improvement opportunities
Anonymous bankAustralia University of MelbourneBankMortgage Approval process
▪ Identification of communication issues between front office and back office.
Anonymous bankEastern EuropeStereoLOGICBank Back Office Operations
▪ Process optimization by an average of 16%. ▪ 4 month ROI
Anonymous global mortgage insurance Company US, Canada and AustraliaStereoLOGIC (Canada)Mortgage insurance companyCall Center Operations, Back Offices▪33.6 % process efficiency gain in less than 3 months
APGNetherlandsCelonisPension FundingFinance
▪ Identification of dramatic deviations of throughput time ▪ Increased first-time response rate ▪ Improved customer satisfaction
BaronaFinlandQPRSupport ServicesInvoicing▪ Identification of the bottlenecks
▪ Discovery of improvement opportunities
BaswareFinlandQPRTechnologyInvoice Management▪ Identification of bottlenecks
▪ Increased customer satisfaction
BridgeLoanSouth AfricaQPRInsuranceLoan Processes
▪ 40% faster process ▪ Reduction in manual work ▪ Quick reaction to possible problems in process
CaverionFinlandQPRConstruction & MaterialsAd Hoc Service Process
Management
▪ Improved cash flow ▪ Removal of bottlenecks ▪ Faster invoicing
Credem BankItalyIBMBankingBack Office operations
▪Detection of repetitive and manual work ▪ Analysis and automation over 50 processes
EDEKAGermanyCelonisRetailIT Service
Management
▪ Simplified process
▪ Reduced cost
▪ Increased process quality
Eissmann AutomativeGermanyCelonisAutomative & PartsPurchase-to-Pay, Master Data Management and Manufacturing
▪ Shortened throughput time by 30% ▪ Visualization of real-time production cycle ▪ Elimination of problematic process steps
EYUKProcessGoldConsultingExternal Audit Processes
▪ Ability to more complete audit assesment ▪ Automation of insights into audit risks ▪ Reduced audit preparation time by 50%
FennovoimaFinlandQPRUtilitiesDocument Handling
▪ Creation of a centralized portal which contains documentation and information about business processes ▪ Identification of root causes of process delays
Isala HospitalNetherlandsPROMHealthcare facilities, services & equipment management Healthcare Patients' Records Management
▪Compliance analysis of the whole patients' records management. ▪Detection of 30 unnecessary medical steps, ▪Reduction of the emergency management total duration
ING Bank (Netherlands) Australia CelonisBanking and financial servicesWebsite and call center improvements▪Develop their website and call center.
KB Card South KoreaPuzzle DataCredit CardCredit Card Issue Process▪Identification of bottlenecks and time consuming activities
KemiraFinlandQPRChemicalsOrder-to-Cash and Process-to-Pay
▪ Increased customer satisfaction ▪ Improved lead times ▪ Increased responsiveness to possible problems
Komerční BankaCzech RepublicQPRBankingFinance▪ Identification of the bottlenecks
▪ Improved lead times
Lassila & TikanojaFinlandQPRSupport ServicesOrder-to-Cash
▪ Improved customer satisfaction ▪ Reduced ERP implementation costs ▪ Improved KPI measures ▪ Reduced risk of ERP deployment and vendor dependency ▪ Increased data quality
LOEN EntertainmentSouth KoreaFluxiconMediaCustomer Journeys▪ Simplified process
▪ Achieved user segmentation
Maastricht University Medical CenterNetherlandsFluxiconHealthcareClinical pathways
Analyzed clinical pathways by leveraging medical records and pathway definitions Developed and run conformance checks across new methodologies in clinical pathway adherence.
Manufacturing firm MultinationalIBMManufacturing & LogisticsOrder-to-cash process
▪ Enabled quick, data-backed automation decisions, ▪ Reduced reworking by automating 75% of Delivery Activity, ▪ Saved EUR 50,000 in the line creation activity, ▪ Decreased lead time by 3 days, ▪Reached to USD 60,000 in cost savings
Maxima Medical CenterNetherlandsFluxiconHealthcarePatient Treatment Analysis
Discovered the care flow of a given disease Comprare care paths between discovered model and pre-defined rules
Metsä BoardFinlandQPRForestry & PaperSupply Chain
▪ Identification of the bottlenecks ▪ 60% increase in order lines & volume ▪ Conformant order lines from 40% to 80 %
NesteFinlandCelonisUtilitiesLogistics, Quality Management and Finance
▪ Identification of the bottlenecks ▪ Improved customer satisfaction ▪ Secured on-time payments
NokiaFinlandQPRTelecomunicationsOrder-to-Cash and Process-to-Pay
▪ Harmonization of different processes ▪ Identification of improvement opportunities ▪ Improved lead times
PatriaFinlandQPRAerospace & DefenseOrder-to-Cash
▪ Increased customer satisfaction ▪ Elimination of newly discovered unnecessary tasks ▪ Minimization of resources spent on rework
PGGMNetherlandsFluxiconInsuranceProcess Improvement
▪ 66% time savings expected ▪ Improvement verification when an improvement is implemented
Piraeus BankGreeceQPRBankingConsumer Loan
▪ Identification of the bottlenecks ▪ Improved KPI measures ▪ Diagnosis of variations in the process ▪ Shortened application process from 35 minutes to 5 minutes on average
Rabobank NetherlandsInternational Conference on Biomedical and Health InformaticsBankingProcess improvement▪ Identification of continous
change and improvement.
RuukkiFinlandQPRConstruction & MaterialsProcess Management
▪ Reduced value of raw material stock ▪ Identification of the bottlenecks
Siemens AGGermanyCelonisPersonal & Household GoodsService Process
Management
▪ Automation of ordering channels ▪ Standardization of the process ▪ Quick identification of inefficiencies
StarkDenmarkQPRRetailOrder-to-Cash
▪ Identification of the bottlenecks ▪ Improved communication with employees ▪ Improved operating efficiency by rescheduling good replacement tasks
SuncorpAustraliaQueensland University of TechnologyInsuranceHome Insurance Claim
▪ Identification of two major bottlenecks ▪ Reduced processing time from 30-60 days to 5 days
TelefonicaSpainFluxiconTelecomunicationsIT Service Management
▪ Major incidents decreased from 124 to 13 in two years ▪ Halved restoration time in one year ▪ Improved customer relations
TerbergNetherlandsCelonisIndustrial TransportationPurchase-to-Pay and Accounts Payable
▪ Identified root causes of delayed deliveries ▪ Immediate time savings ▪ Reduced costs
VaisalaFinlandQPRIndustrial EngineeringProcess Management
▪ Improved process by around 59% depending on product ▪ Reduced operational costs ▪ Improved customer satisfaction ▪ Quick identification of process deviations
VecoNetherlandsFluxiconIndustrial EngineeringQuality Management and Logistics
▪ Reallocation of workstations to reduce delays ▪ Same amount of work done by fewer people ▪ Shorter lead time
VodafoneUKCelonisTelecomunicationsSource-to-Pay
▪ Increased perfect purchase orders from 73% to 85% ▪ Reduced cost from $3.22/PO to $2.85/PO ▪ Improved time to market by 20%
VTBRussiaCelonisBankingLoan Process
▪ Shortened throughput time by 30% ▪ Increased percentage of timely-handled accounts from 68% to 98% ▪ Decreased application processing time by fourfold ▪ Discovery of the need for employee training ▪ Improved customer satisfaction
VTB BankRussiaCelonisBanking and financial servicesIT support process▪Cheaper and faster processes
▪Optimized products
World VisionSouth AfricaQPRNGOPerformance Management▪ Shortened performance evaluation process
▪ Improved data management
Zacatecas StateMexicoQPRGovernmentQuality Management
▪ Identification of process deviations ▪ Better and more timely evaluation of KPIs ▪ Improved decision-making
Zig WebsoftwareNetherlandsFluxiconTechnologyHousing Allocation Process
▪ Identification of three major bottlenecks ▪ Recreation of the process by automating its digital offering system ▪ Reduced waiting period from 16.4 hours to 64 minutes ▪ Shortened turnaround by 4000 days for the first six months

Find out more comprehensive and recently updated version of process mining case studies.

Also, don’t forget to check out our comprehensive and data-driven list of process mining software. If you still have questions about process mining software, we would like to help:

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Access Cem's 2 decades of B2B tech experience as a tech consultant, enterprise leader, startup entrepreneur & industry analyst. Leverage insights informing top Fortune 500 every month.
Cem Dilmegani
Principal Analyst
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Cem Dilmegani
Principal Analyst

Cem has been the principal analyst at AIMultiple since 2017. AIMultiple informs hundreds of thousands of businesses (as per similarWeb) including 60% of Fortune 500 every month.

Cem's work has been cited by leading global publications including Business Insider, Forbes, Washington Post, global firms like Deloitte, HPE, NGOs like World Economic Forum and supranational organizations like European Commission. You can see more reputable companies and media that referenced AIMultiple.

Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur. He advised businesses on their enterprise software, automation, cloud, AI / ML and other technology related decisions at McKinsey & Company and Altman Solon for more than a decade. He also published a McKinsey report on digitalization.

He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem's work in Hypatos was covered by leading technology publications like TechCrunch and Business Insider.

Cem regularly speaks at international technology conferences. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School.

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