Top 10 Delivery Management Software: Tookan & Routific

Many businesses struggle with inefficient routes, limited visibility, and manual coordination, leading to delays, higher costs, and poor customer satisfaction. Delivery management tools help address these issues by automating route planning, enabling real-time tracking, and optimizing dispatch operations.

These platforms also enhance communication, provide proof of delivery, and integrate with existing systems, helping organizations run more efficient and cost-effective delivery operations.

Discover the top 10 delivery management tools, their key features, benefits, challenges, and our recommendations to choose the optimal tool for your business.

Top 10 delivery management tools

Note: The table is sorted based on the number of reviews gathered from B2B review platforms such as G2 and Capterra. Pricing and use case information are obtained from vendor websites.

Key features of delivery management tools

Delivery management software supports the entire process from order creation to successful delivery. Several key components appear across most delivery management platforms:

Route planning and optimization

Tools often include route optimization software that evaluates traffic patterns, delivery windows, driver schedules, vehicle capacity, and distance. The goal is to create efficient routes that reduce fuel consumption, improve efficiency, and shorten delivery time. This helps businesses ensure drivers follow the most efficient routes while maintaining service-level agreement requirements.

Figure 1: Automated route planning example from OptimoRoute.¹

Real-time tracking and visibility

GPS tracking enables managers to gain visibility into each driver’s and shipment’s status. Real-time tracking also helps identify areas where delays occur and supports more effective strategies to optimize delivery operations. Customers benefit as well, as they can access tracking features and stay updated on their delivery’s progress.

Dispatch management

A delivery manager or dispatcher can assign jobs, adjust delivery routes, and rearrange driver schedules based on live conditions. This is essential when demand changes during the day or when unexpected events affect logistics operations.

Proof of delivery

Many delivery management solutions allow drivers to capture proof of delivery using photos, signatures, or barcode scans. This reduces disputes, supports accurate reporting tools, and improves customer satisfaction by confirming that deliveries reached the final destination.

Figure 2: Proof of delivery notification from Onfleet.²

Customer communication

Automated notifications about order processing, estimated arrival times, and route changes keep customers informed throughout the entire process. Proactive communication improves the customer experience, helps meet customer expectations, and supports customer retention for delivery businesses.

Order management and integration

A delivery management system often connects to order management tools, e-commerce platforms, and transportation management systems. This eliminates manual work and enables staff to manage deliveries, order tracking, and inventory in a single environment.

Reporting and analytics

Most management software includes dashboards that track key performance indicators, such as fuel costs, average delivery times, failed deliveries, and route efficiency. Regularly reviewing these insights helps identify areas for improvement and guides decisions that improve operational efficiency.

Delivery management tools: Differentiating features

❌: AIMultiple did not come across this information on vendor websites.

Some delivery management platforms differentiate themselves with advanced or specialized capabilities. These features often appeal to companies that require higher accuracy, specific workflows, or more flexible delivery services.

Multi-carrier and multi-location support

Some tools integrate with several carriers or operate across many distribution points. This benefits businesses that operate across multiple regions or need a delivery management solution to coordinate multi-hub logistics operations.

Automated decision rules

A few platforms include rule-based engines that select carriers, assign drivers, or schedule deliveries based on cost, delivery windows, service quality, or vehicle type. This can reduce costs and improve the consistency of the delivery process.

Customer self-service options

Some systems allow customers to choose alternative delivery windows, adjust addresses before dispatch, or track shipments through customizable portals. These features help ensure customer satisfaction and improve the customer experience during last-mile delivery.

Sustainability and compliance reporting

Advanced reporting tools may calculate emissions, track fuel consumption patterns, or help companies meet regulatory requirements. These features appeal to organizations seeking a more transparent, data-driven delivery management process.

Reverse logistics and claims handling

Specific solutions include workflows for returns, damaged goods, or service-level agreement claims. These capabilities are especially relevant for retailers and eCommerce businesses that handle returns as part of the delivery cycle.

AI-assisted forecasting

Some platforms analyze historical delivery routes, traffic conditions, and order volumes to forecast demand and proactively optimize routes. This helps companies prepare for peak seasons and maintain more stable delivery operations.

Case studies from delivery management software

McDonald’s with Tookan

McDonald’s faced growing pressure to manage increasing delivery volumes while upholding service speed and consistency. Key challenges included fragmented order coordination, limited driver visibility, and operational delays caused by manual processes.

Tookan³ addressed these issues by centralizing order management, enabling real-time tracking, and integrating directly with McDonald’s POS system, which created a unified and efficient workflow.

With this integration, McDonald’s:

• Reduced delivery time by 25%.
• Increased customer satisfaction.
• Saved over $1M.

Matthews International with Route4Me

Matthews International faced rising fuel costs, equipment demands, and the challenge of managing urgent, sensitive orders across both urban and rural regions. Manual planning relied heavily on local knowledge, leading to wasted time, higher mileage, and increased vehicle wear.

Matthews collaborated with Route4Me for automated route optimization, telematics integration, and implementation support. The software was deployed at each site in under a day, helping planners cut weekly planning time from hours to minutes and reduce mileage and fuel use by 7%.

Beyond routing, data from the platform enabled Matthews to forecast staffing and equipment needs across 66 locations and refine broader operational decisions.⁴

RoadRunner with Spoke Dispatch

RoadRunner, a driver recruitment company in Melbourne, expanded from sourcing relief delivery drivers to offering fleet management after adopting Spoke Dispatch.

With growing competition, the team saw an opportunity to pair skilled contract drivers with delivery software to give clients real-time tracking, route optimization, instant ETAs, high-quality proof of delivery, and transparent billing. Spoke Dispatch helped RoadRunner supply trained relief drivers on short notice, support onboarding, and provide digital delivery records within minutes.⁵

Benefits of delivery management

Delivery management software supports many businesses in ways that directly affect operational efficiency and customer outcomes.

• Helps optimize delivery processes by selecting the most efficient routes and reducing unnecessary travel.
• Supports effective delivery management by improving coordination between drivers, dispatchers, and customer support teams.
• Enhances customer satisfaction by improving transparency, ensuring customer satisfaction, and providing automated notifications that keep customers informed.
• Reduces costs through improved fuel efficiency, fewer failed deliveries, and more efficient routes.
• Enables more accurate decision-making with reporting tools and key performance indicators.
• Strengthens customer experience by enabling fast issue resolution and improving communication during the last-mile delivery.

Challenges of delivery management

Despite the benefits, several challenges arise during implementation and daily use.

• Integrating a new delivery management system with existing order management or supply chain tools can require careful planning.
• Small teams may need training to fully understand dispatch management, tracking features, or analytics dashboards.
• Poor data quality or inconsistent driver behavior may reduce the accuracy of automated route planning.
• High delivery volumes or unpredictable consumer expectations can strain systems without flexible configuration.
• Some businesses may find it difficult to justify the cost of advanced platforms without precise delivery-volume requirements.
• Maintaining up-to-date location data, customer information, and delivery routes requires ongoing effort.

How to choose the best tool?

Choosing the right delivery management system depends on company size, delivery volume, available staff, and the maturity of the delivery operations.

For small businesses:

Small business owners usually need a tool that is simple to use, easy to deploy, and affordable. Key considerations include:

• Clear route planning features that produce efficient routes without complex setup.
• Real-time tracking to help the business monitor drivers with minimal effort.
• Basic proof of delivery and automated notifications to improve customer communication.
• Straightforward pricing with the flexibility to scale when delivery volume increases.
• Integrations with existing e-commerce or order systems that do not require technical staff.

A small business benefits most from a delivery management platform that focuses on core features rather than extensive customization.

If you are a small business, choose OptimoRoute, Routific, Track-POD, or Spoke (formerly Circuit).

For mid-sized companies

Mid-sized organizations often manage larger fleets, multiple delivery zones, or higher order volumes. Key considerations include:

• Route optimization that accounts for traffic patterns, driver schedules, and vehicle constraints.
• Dispatch management tools for real-time adjustments during busy periods.
• More detailed reporting tools that highlight operational efficiency and identify areas for improvement.
• Strong integrations with order management or transportation management systems to connect the entire process.
• Support for multi-depot routing if the company operates from more than one location.

These companies often value balance; they need more advanced delivery management software than small businesses, but may not require enterprise-level customization.

If you are a mid-sized organization, choose Route4Me, Jungleworks Tookan, or eLogii.

For enterprises

Enterprises typically operate across several regions and manage complex logistics operations. Key considerations include:

• Scalability to support thousands of orders daily and coordinate multiple distribution hubs.
• Advanced route optimization capabilities using AI or predictive data.
• Comprehensive integrations with supply chain systems, ERP tools, and customer service platforms.
• Support for reverse logistics, claims handling, and service level agreement monitoring.
• Detailed analytics focused on cost control, order accuracy, and network performance.
• High reliability, security standards, and configurable workflows that reflect complex delivery operations.

Enterprises benefit from delivery management solutions that can align with large supply chain requirements and provide powerful visibility across the entire delivery lifecycle.

If you are an enterprise, choose LogiNext Mile, Onfleet, or Bringg.

FAQ

Reference Links

1.

OptimoRoute | Delivery Route Planning & Field Service Scheduling

OptimoRoute Inc.

2.

Secure, reliable, and verifiable Proof of Delivery (POD)

3.

Case-Study - JungleWorks

Jungleworks

4.

Matthews Exceeds Demanding Delivery Standards With Route4Me

Route4Me

5.

Spoke Dispatch: How RoadRunner Uses Spoke to Supply Relief Drivers Who Eliminate Operational Delays

Industry Analyst

Sıla Ermut

Industry Analyst

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Sıla Ermut is an industry analyst at AIMultiple focused on email marketing and sales videos. She previously worked as a recruiter in project management and consulting firms. Sıla holds a Master of Science degree in Social Psychology and a Bachelor of Arts degree in International Relations.

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