26 Content Services Case Studies in 2024
Organizations have started to use content services (CS) to manage their documents, files, and digital assets more efficiently. We have explored CS use cases in different business functions and industries, but one of the best ways to learn about new technology is through case studies. Thus, we collected CS case studies from various sources to assist organizations in identifying use cases for their business functions.
Content services case studies
Here is a detailed breakdown of case studies compiled from various sources. To determine how your company can implement CS, you can filter or sort them by industry (e.g., healthcare, financial services) or business function (e.g., technology, IT). You can also look at the reported benefits and vendors in the list below to help you plan your use cases and select vendors for your business.
Customer | Country | Industry | Business Function | Vendor | Solution | Use Cases | Benefits | Benefits Details | Short Summary |
---|---|---|---|---|---|---|---|---|---|
Athabasca University | Canada | Education | Technology | Hyland | Alfresco | -Document and file sharing | -Reduced efforts -Increased service quality | NA | A scalable content platform use for video and document upload
for educational purposes
|
Bergen Community College | USA | Education | Technology and IT | Laserfiche | Laserfiche | -Administrative task automation | -Reduced efforts | -Saved ~20,000 hours. -Saved ~1 million dollars since the implementation
time.
| Content services platform to conduct and automate administrative tasks like
student registration
|
BNP Paribas Leasing Solutions (LS) | France | Finance | Technology, Marketing, and Operations | Intalio | Intalio | -Document and file management | -Reduced efforts | NA | Content services for invoice and customer data and file managing
and sharing
|
Bumble Bee Foods, LLC | USA | Seafood | Technology and Operations | OpenText | OpenText Solutions | -Document and file management -Software integration | -Reduced efforts | -~50% reduction in invoice processing costs. -~80% increase in discount
capture rate. -AP processing staff was reduced from ~13 to ~5.
| Used for SAP integration and invoice management |
Central Nacional Unimed | Brazil | Insurance | Technology and IT | IBM | -IBM Datacap -IBM FileNet Content Manager | -Document and file management | -Reduced efforts -Increased visibility | -Reduced bill analysis and processing time by ~35% and ~10%.
-Reduced administrative costs by ~90% -Provided a centralized platform to analyze hospital bills simultaneously.
| The insurance company Central Nacional Unimed needed a centralized platform
to automate processing of ~1.3 billion bills monthly.
|
Coca-Cola Refrescos Bandeirantes | Brazil | Retail and Food & Beverage | Technology and Accounting | OpenText | B2B Managed Services | -Document and file management | -Reduced efforts -Increased visibility -Reduced errors | NA | The company used content services platform for data management between
distributors and the company. They specifically used the content services to have a centralized file storage and eliminate invalid invoice automatically.
|
Colegio Alemán Alexander von Humboldt A.C. | Mexico | Education | Technology and accounting | Laserfiche | Laserfiche | -Administrative task automation | -Reduced efforts | Enrollment time is reduced from ~1-3 hours to ~5-10 minutes. | Administrative processes like scholarship requests and bus transportation processes are
automated
|
Direction du Budget | France | State Government | Operations | Hyland | Alfresco | -Document and file management | -Reduced efforts -Increased visibility in business processes | NA | Used for various purposes such as document management, email management,
and shared space management
|
Eismann | Germany | Retail | Technology and Operations | D.velop | d.3ecm | -Document and file management -Software integration | -Reduced efforts -Reduced paper costs | NA | Used for various purposes such as document management, SAP integration,
and invoice processing
|
ET Innovations GmbH | Austria | Healthcare | Technology and IT | OpenText | OpenText Exceed TurboX | -Document and file management | -Reduced efforts -Saved doctors’ time | -Enhanced remote access stability to the healthcare system by 95% | Used for: -Document management -Remote server connection to provide access
to patient on data servers Cloud integration of patient data
|
Ferservezi | Italy | Railroad transportation | Technology and IT | IBM | IBM FileNet Content Manager | -Document and file management | -Reduced efforts -Reduced paper costs | -Digitally processed ~400,000 invoices and ~1 million paychecks annually. -Saved
~€2 million on paper, ink, and postage the first year. -Reduced manual efforts by ~30% by increasing employees access to information through content services platform.
| Ferservezi used content services to increase its efficiency in processing
invoices and paychecks monthly.
|
Fleet Hire Services | U.K. | Car rental | Technology and IT | IBM | -IBM Datacap -IBM FileNet | -Document and file management -Software integration | -Reduced efforts -Improved customer loyalty | -Enabled to process ~11,500 car rental contracts every month. -Saved
~£1200 monthly from taxes. -Saved employees time and enabled employees to focus more on customers --
| -Fleet Hire Services used a content management system to integrate
their electronic file management system and improve efficiency in processing car rental agreements.
|
Geiger BDT GmbH | Germany | Service Industry | Technology and IT | D.velop | d.3ecm | -Document and file management | -Reduced efforts -Increased ticket processing power | -Employees saved about 2 hours per day from content search | Electronic document management such as emails |
Ministry of Municipal & rural affairs of Kingdom of Saudi
Arabia
| Saudi Arabia | State Government | Technology and IT | Intalio | Intalio | -Document and file management | -Reduced efforts -Increased security -Reduced paper costs | NA | Used for: -correspondence management -secure document archiving -portable device integration
such as smartphones and tables -Repository integration for customers to share content on over a single platform
|
KHS | Germany | Machine manufacturing and engineering | Technology, IT, and Operations | OpenText | OpenTextExtended ECM | -Document and file management -Software integration | -Reduced efforts -Increased quality of service | -~7 million documents integrated on a single platform | -Repository integration for customers to share content on over a
single platform -User integration -SAP integration
|
Law Offices of Los Angeles County Public Defender | USA | State Government and law | Technology IT | Box | Box | -Document and file management -Software integration | -Enhanced client lifecycle management -Increased security -Provided insights to geospatial
demographics used in policy making
| NA | Used for: -Data silo integration -Compliance management -Digitalization of physical
documents
|
Mad Security | USA | Security services | Technology and IT | OpenText | Bricata | Network traffic security | -Reduced efforts -Improved operational efficiency | -Reduced the time to detect and react to cyber incidents
to ~6.5 minutes. -Time to detect and respond to incidents decreased by ~50%. -Reduced the number of false alarms in security. -Reduced the time in onboarding new clients
| Used in network traffic security operations such as anomly detection |
Ministry of Municipality & Environment of Qatar | Qatar | State Government | Technology and IT | Intalio | Intalio | -Document and file management | -Reduced efforts -Increased visibility in business processes | -Reduced the number of errors in building permit processes. | Processes like building permit and inspection processes are conducted over
the platform
|
Udemy | USA | Education | Technology and HR | Box | Box | -Document and file management | -Reduced efforts -Increased security | NA | Employee onboarding and offboarding are conducted on the platform |
United Nations Foundation | USA | Charity organization | Technology and IT | Box | Box | -Document and file management | -Reduced efforts -Increased security | NA | Sensitive data transfer between users and employees |
Schlagenhauf | Switzerland | Construction | Technology | D.velop | d.3ecm | -Document and file management | -Reduced efforts -Increased visibility in business processes -Reduced paper costs | NA | Contract approval automation in construction services |
Solarisbank | Germany | Finance | Technology, IT, and accounting | Open Text | OpenText Core Capture | -Document and file management -Software integration | -Reduced efforts | -81% quicker preparation for payment runs. -Month-end activities cut back
by two days. -100% increase in invoice processing capacity.
| SAP integration and invoice processing |
Staria | Finland | Finance | Technology, IT, and accounting | Open Text | Business Network | -Document and file management | -Reduced efforts | -Improved scanning with ~17,000 invoices per month. -Processes 99% of
invoices within 14 hours. -Helped to reach at €60 revenue goal.
| Invoice processing and use of OCR technology for converting physical
files
|
Travers Smith | UK | Law | Technology | Box | Box | -Document and file management | -Reduced efforts -Increased security -Reduced paper costs | - ~$4-5K savings over data rooms used for legal purposes
-Increased security of legal content -Reduced reliance on storage devices such as USBs
| Integrated client files and legal documents in one platform |
Wage Inspectorate Victoria | Australia | State Government | Technology | Objective | Objective RegWorks | -Document and file management | -Reduced efforts -Increased visibility -Increased compliance to legal deadlines | NA | Customer data like phone calls, enquires, investigations collected in one
platform
|
Wyndham City | Australia | Local Government | Technology | Objective | Objective Trapeze | -Document and file management -Administrative task automation | -Reduced efforts | -Increased development applications processing per month from ~300 to ~1000. | Content service platform was used for administrative tasks like application
processing
|
Table 1: CS case studies.
We can assist you in selecting CS tools:
Cem has been the principal analyst at AIMultiple since 2017. AIMultiple informs hundreds of thousands of businesses (as per similarWeb) including 60% of Fortune 500 every month.
Cem's work has been cited by leading global publications including Business Insider, Forbes, Washington Post, global firms like Deloitte, HPE, NGOs like World Economic Forum and supranational organizations like European Commission. You can see more reputable companies and media that referenced AIMultiple.
Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur. He advised businesses on their enterprise software, automation, cloud, AI / ML and other technology related decisions at McKinsey & Company and Altman Solon for more than a decade. He also published a McKinsey report on digitalization.
He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem's work in Hypatos was covered by leading technology publications like TechCrunch and Business Insider.
Cem regularly speaks at international technology conferences. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School.
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