Sales
Top 10 CRM Trends to Watch in 2025
CRM technology‘s popularity can be due to the growing volume of data. This trend is supported by research involving over 2,500 industry leaders, which shows that 80% of organizations benefit from CRM software.
Top 10 Use Cases of Conversational AI in Retail in 2025
Conversational AI in retail steps in as a versatile solution, addressing the complications by enabling tailored interactions, enhancing customer satisfaction, and automating various aspects of online retail operations with revenue growth. According to IBM, almost all businesses that use AI-based virtual agent technology (VAT) report a 12% boost in customer satisfaction (Figure 1). Figure 1.
Conversational AI for Sales in 2025
The sales landscape has evolved dramatically with technology playing a critical role in modern conversational sales strategies. Sales managers, however, face a complication: Managing a growing number of leads while maintaining the personalized approach required for successful conversions.
Generative AI for Sales Use Cases in 2025
Unlike traditional AI, which typically focuses on data analysis and pattern recognition, generative AI actively contributes to the sales process by creating content, drafting communications, and improving customer engagement.
5 Easy Use Cases of Process Mining Salesforce in 2025
Salesforce is one of the leading CRM software and enterprise cloud systems helping businesses with account management, customer service and marketing. Yet, Salesforce poses certain challenges, such as user adoption problems or management issues.
18 Sales Processes to Automate with RPA in 2025
McKinsey claims that ~30% of sales-related activities can be automated. There is potential for salespeople to focus more on value-driven tasks, while their mundane and time-consuming activities can be outsourced to robotic process automation (RPA) bots and digital workers.
Top 6 Process Mining Sales Real-Life Use Cases in 2025
Sales process and marketing campaigns impact sales results. Yet, business leaders find it challenging to identify bottlenecks and optimize sales management processes and marketing strategies since these processes are dynamic, complex and impacted by external factors.
AI in Sales: 25 Use Cases & Real-life Examples in 2025
Artificial intelligence can transform and enhance sales processes from lead generation to sales forecasting, helping businesses overcome low conversion rates and long sales cycles.