Chatbots
Chatbots use natural language processing and AI to automate customer interactions and support services. We compare chatbot solutions that integrate with business systems to handle inquiries, process requests, and provide 24/7 customer assistance.
20 Chatbot Companies To Deploy in 2026
Enterprises need scalable conversational AI to delight customers and manage high query volumes. With over 200 chatbot companies, choosing can be challenging. Businesses should focus on key features to find suitable solutions, including integrations with their tech stack, integrations with customer platforms, and customization options for communication.
Top 5 SAP Conversational AI (Joule) Use Cases in 2026
As of January 2023, SAP Conversational AI, the chatbot-building platform, has been discontinued and is now in maintenance mode. There is no direct replacement, as SAP has refocused on more advanced AI features; however, current enterprise clients can continue using it until their contracts expire.
Top 10 Conversational Commerce Use Cases in 2026
The goal of conversational commerce, a cutting-edge marketing and sales strategy, is to increase sales by boosting customer experience through interacting with them on messaging platforms. Conversational AI solutions such as sales chatbots and virtual assistants are used by conversational commerce enterprises to offer 24/7 client service and engagement.
Chatbot in South Africa (RSA): Top 10 Vendors in 2026
Businesses in South Africa can benefit from conversational AI. WhatsApp boasts a 96% monthly usage rate among South African internet users, and AI-related searches in Africa grew by 270% in the past year. Therefore, you should capitalize on your audience’s comfort level with conversational AI tools.
Types of Conversational AI: GenAI Chatbots to IVR in 2026
Conversational AI consists of software that enables human interaction, including chatbots powered by LLMs, voicebots, and interactive agents. These tools help users ask questions, get support, or complete tasks remotely.
Compare Google Dialogflow and Its Competitors in 2026
Tech giants such as Google, IBM, Microsoft, Amazon, and Facebook are investing in conversational AI to enable developers to build chatbots easily. These AI-powered chatbots can automate various routine tasks such as sending emails, searching for information on search engines, etc.
Top 5 Travel Chatbots with Use Cases & Examples in 2026
A recent survey found that 65% of travel industry leaders see chatbots and virtual assistants as the most significant applications of generative AI. Chatbots act as personal travel assistants, helping customers find flights and hotels, offering budget-friendly options, and recommending tailored packages and promotions.
Customer Engagement Automation: 5 Tools & Examples
Businesses face rising customer expectations and limited resources, especially as 80% of customers now value their experience as much as the product itself.Meeting these expectations requires clever use of customer engagement automation tools, which we divided into two categories: individual and comprehensive tools.