Chatbots
Top 20 Open Source Chatbot Frameworks in 2025
An open-source chatbot framework provides the source code publicly, allowing anyone to use, modify, customize, and distribute it freely. We compiled a list of the top 20 open-source chatbot platforms while highlighting their key and differentiating features.
Top Use Cases & Benefits of Emotional Chatbots in 2025
Chatbots are software programs designed to mimic a digitized conversation with a human being through text or speech. Today, they are used in smartphones, smart home appliances, healthcare, B2B transactions, governmental entities, banking, retail, and customer support services.
Wu Dao 3.0 in 2025: China's Version of GPT
In July 2023, the Beijing Academy of Artificial Intelligence (BAAI) unveiled Wu Dao 3.0, the successor to their previous AI system. This new iteration takes a different approach, focusing on helping startups and smaller companies build their own AI applications without sacrificing performance.
How to Build a Chatbot: Components & Architecture 2025
Chatbots are communication channels that enable businesses to be available for their customers 24/7. They serve various purposes across different industries, such as answering frequently asked questions, engaging with customers, and providing deeper insights into customer needs. Understanding chatbots’ underlying architecture is essential to reaping the most benefits.
Bot As A Service (Baas): Definition & Platforms in 2025
Technology as a service delivers tech benefits to businesses without on-premise tools or long-term investments. BaaS providers let businesses use chatbots or RPA bots on a pay-as-you-go basis, avoiding licensing and extensive training. Bot-as-a-Service (BaaS) has been gaining popularity, and businesses that adapt will have increasing advantages over those that don’t.
Top 5 Travel Chatbots with Use Cases & Examples in 2025
A recent survey found that 65% of travel industry leaders see chatbots and virtual assistants as the most significant applications of generative AI. Chatbots act as personal travel assistants, helping customers find flights and hotels, offering budget-friendly options, and recommending tailored packages and promotions.
Top 12 Use Cases & Examples of Retail Chatbots in 2025
Retail chatbots serve as advanced AI-powered assistants that integrate online and in-store interactions. Modern chatbots utilize multimodal inputs, real-time data, and large language models to deliver personalized shopping experiences, streamline workflows, and enhance consumer satisfaction.
Chatbot Intent Recognition & 5 Intent Examples in 2025
Chatbot intent is the user’s goal during interactions, but when misinterpreted, it can lead to frustrating experiences, missed opportunities, and damaged customer relationships. Even sophisticated chatbots fail to meet basic user needs without proper intent recognition. Effective chatbot intent recognition for business leaders directly impacts operational efficiency and customer relationships.
Top 5 SAP Conversational AI (Joule) Use Cases in 2025
As of January 2023, SAP Conversational AI, the chatbot-building platform, has been discontinued and is now in maintenance mode. There is no direct replacement, as SAP has refocused on more advanced AI features; however, current enterprise clients can continue using it until their contracts expire.
Top 10 Chatbots in Healthcare: Insights & Use Cases [2025]
Today there is a chatbot solution for almost every industry, including marketing, real estate, finance, the government, B2B interactions, and healthcare.