Chatbots
Chatbots use natural language processing and AI to automate customer interactions and support services. We compare chatbot solutions that integrate with business systems to handle inquiries, process requests, and provide 24/7 customer assistance.
Bot As A Service (Baas): Definition & Platforms
Technology as a service delivers tech benefits to businesses without on-premise tools or long-term investments. BaaS providers let businesses use chatbots or RPA bots on a pay-as-you-go basis, avoiding licensing and extensive training. Bot-as-a-Service (BaaS) has been gaining popularity, and businesses that adapt will have increasing advantages over those that don’t.
Top 5 Travel Chatbots with Use Cases & Examples
A recent survey found that 65% of travel industry leaders see chatbots and virtual assistants as the most significant applications of generative AI. Chatbots act as personal travel assistants, helping customers find flights and hotels, offering budget-friendly options, and recommending tailored packages and promotions.
Top 5 Insurance Chatbots with Real-life Use Cases
In 2024, the global insurance industry’s premium income increased by approximately 9%, totaling ~$8 trillion, highlighting strong demand and escalating digital investments. At the same time, the global insurance chatbot market is projected to reach a value of $5238 million by 2033, indicating the rapid growth of chatbots in the insurance industry industry.
Chatbot Intent Recognition & 5 Intent Examples
Chatbot intent is the user’s goal during interactions, but when misinterpreted, it can lead to frustrating experiences, missed opportunities, and damaged customer relationships. Even sophisticated chatbots fail to meet basic user needs without proper intent recognition. Effective chatbot intent recognition for business leaders directly impacts operational efficiency and customer relationships.
Top 5 SAP Conversational AI (Joule) Use Cases
As of January 2023, SAP Conversational AI, the chatbot-building platform, has been discontinued and is now in maintenance mode. There is no direct replacement, as SAP has refocused on more advanced AI features; however, current enterprise clients can continue using it until their contracts expire.
Top 10 Chatbots in Healthcare: Insights & Use Cases
Today there is a chatbot solution for almost every industry, including marketing, real estate, finance, the government, B2B interactions, and healthcare.
Banking Chatbots: 7 Tools, 4 Use Cases & 5 Practices
Industries where customer service is a top priority face increasing costs due to the demand for excellent customer service. Banking chatbots allow customers to complete transactions using either voice or text, reducing operational costs while enhancing customer satisfaction.
Compare Google Dialogflow and Its Competitors
Tech giants such as Google, IBM, Microsoft, Amazon, and Facebook are investing in conversational AI to enable developers to build chatbots easily. These AI-powered chatbots can automate various routine tasks such as sending emails, searching for information on search engines, etc.
Conversational UI: 6 Best Practices
The conversational AI market is experiencing rapid growth, projected to increase from $13 billion in 2024 to approximately $50 billion by 2030, representing a compound annual growth rate of around 25%. Conversational user interfaces (UIs) have evolved significantly beyond basic chatbots to become advanced, context-aware systems that profoundly alter how users interact with digital products.
Top Chatbot Testing Frameworks & Tools
Chatbots can be used in customer service, sales, and internal operations. However, minimizing the risk of chatbot failures is essential to harness this potential fully. Ensuring smooth, efficient performance is critical, and the key to achieving this lies in thorough chatbot testing..