Chatbots
Chatbots use natural language processing and AI to automate customer interactions and support services. We compare chatbot solutions that integrate with business systems to handle inquiries, process requests, and provide 24/7 customer assistance.
Conversational UI: 6 Best Practices in 2026
The conversational AI market is experiencing rapid growth, projected to increase from $13 billion in 2024 to approximately $50 billion by 2030, representing a compound annual growth rate of around 25%. Conversational user interfaces (UIs) have evolved significantly beyond basic chatbots to become advanced, context-aware systems that profoundly alter how users interact with digital products.
Top Chatbot Testing Frameworks & Tools in 2026
Chatbots can be used in customer service, sales, and internal operations. However, minimizing the risk of chatbot failures is essential to harness this potential fully. Ensuring smooth, efficient performance is critical, and the key to achieving this lies in thorough chatbot testing..
How to Build a Chatbot: Components & Architecture in 2026
Chatbots are communication channels that enable businesses to be available for their customers 24/7. They serve various purposes across different industries, such as answering frequently asked questions, engaging with customers, and providing deeper insights into customer needs. Understanding chatbots’ underlying architecture is essential to reaping the most benefits.
Therapist Chatbots: Top Use Cases & Challenges in 2026
The World Health Organization (WHO) reports that one in eight people globally suffers from a mental disorder, impacting about 970 million individuals. Furthermore, approximately 70% of those with mental health issues do not receive treatment across the globe. Therapist chatbots can help close the mental health treatment gap and contribute to a happier society.
Bot As A Service (Baas): Definition & Platforms in 2026
Technology as a service delivers tech benefits to businesses without on-premise tools or long-term investments. BaaS providers let businesses use chatbots or RPA bots on a pay-as-you-go basis, avoiding licensing and extensive training. Bot-as-a-Service (BaaS) has been gaining popularity, and businesses that adapt will have increasing advantages over those that don’t.
Top 10 Conversational AI Platforms in 2026
Enterprises need scalable conversational customization to affordably delight their customers and manage a high volume of queries. With over 200 conversational AI platforms available, choosing the right one can be challenging.
20 Chatbot Companies To Deploy in 2026
Enterprises need scalable conversational AI to delight customers and manage high query volumes. With over 200 chatbot companies, choosing can be challenging. Businesses should focus on key features to find suitable solutions, including integrations with their tech stack, integrations with customer platforms, and customization options for communication.
Top 5 SAP Conversational AI (Joule) Use Cases in 2026
As of January 2023, SAP Conversational AI, the chatbot-building platform, has been discontinued and is now in maintenance mode. There is no direct replacement, as SAP has refocused on more advanced AI features; however, current enterprise clients can continue using it until their contracts expire.
Top 10 Conversational Commerce Use Cases in 2026
The goal of conversational commerce, a cutting-edge marketing and sales strategy, is to increase sales by boosting customer experience through interacting with them on messaging platforms. Conversational AI solutions such as sales chatbots and virtual assistants are used by conversational commerce enterprises to offer 24/7 client service and engagement.
Chatbot in South Africa (RSA): Top 10 Vendors in 2026
Businesses in South Africa can benefit from conversational AI. WhatsApp boasts a 96% monthly usage rate among South African internet users, and AI-related searches in Africa grew by 270% in the past year. Therefore, you should capitalize on your audience’s comfort level with conversational AI tools.