Chatbots
Chatbots use natural language processing and AI to automate customer interactions and support services. We compare chatbot solutions that integrate with business systems to handle inquiries, process requests, and provide 24/7 customer assistance.
Chatbot Intent Recognition & 5 Intent Examples
Chatbot intent is the user’s goal during interactions, but when misinterpreted, it can lead to frustrating experiences, missed opportunities, and damaged customer relationships. Even sophisticated chatbots fail to meet basic user needs without proper intent recognition. Effective chatbot intent recognition for business leaders directly impacts operational efficiency and customer relationships.
Top Use Cases & Benefits of Emotional Chatbots
Chatbots are software programs designed to mimic a digitized conversation with a human being through text or speech. Today, they are used in smartphones, smart home appliances, healthcare, B2B transactions, governmental entities, banking, retail, and customer support services.
Therapist Chatbots: Top Use Cases & Challenges
The World Health Organization (WHO) reports that one in eight people globally suffers from a mental disorder, impacting about 970 million individuals. Furthermore, approximately 70% of those with mental health issues do not receive treatment across the globe. Therapist chatbots can help close the mental health treatment gap and contribute to a happier society.
Bot As A Service (Baas): Definition & Platforms
Technology as a service delivers tech benefits to businesses without on-premise tools or long-term investments. BaaS providers let businesses use chatbots or RPA bots on a pay-as-you-go basis, avoiding licensing and extensive training. Bot-as-a-Service (BaaS) has been gaining popularity, and businesses that adapt will have increasing advantages over those that don’t.
Top 10 Conversational AI Platforms
Enterprises need scalable conversational customization to affordably delight their customers and manage a high volume of queries. With over 200 conversational AI platforms available, choosing the right one can be challenging.
20 Chatbot Companies To Deploy
Enterprises need scalable conversational AI to delight customers and manage high query volumes. With over 200 chatbot companies, choosing can be challenging. Businesses should focus on key features to find suitable solutions, including integrations with their tech stack, integrations with customer platforms, and customization options for communication.
Top 5 SAP Conversational AI (Joule) Use Cases
As of January 2023, SAP Conversational AI, the chatbot-building platform, has been discontinued and is now in maintenance mode. There is no direct replacement, as SAP has refocused on more advanced AI features; however, current enterprise clients can continue using it until their contracts expire.
Chatbot in Malaysia: Top 6 Vendors & Use Cases
Many chatbot companies in Malaysia are addressing this challenge to assist businesses in automating most of their customer interactions. We explained how and where a business chatbot can be implemented and provided 7 vendors that help companies obtain a chatbot in Malaysia.
Top 10 Conversational Commerce Use Cases
The goal of conversational commerce, a cutting-edge marketing and sales strategy, is to increase sales by boosting customer experience through interacting with them on messaging platforms. Conversational AI solutions such as sales chatbots and virtual assistants are used by conversational commerce enterprises to offer 24/7 client service and engagement.
Chatbot in South Africa (RSA): Top 10 Vendors
Businesses in South Africa can benefit from conversational AI. WhatsApp boasts a 96% monthly usage rate among South African internet users, and AI-related searches in Africa grew by 270% in the past year. Therefore, you should capitalize on your audience’s comfort level with conversational AI tools.