Customer Service
Compare 5 Best AI Agents in Customer Service in 2025
AI agents powered by large language models (LLMs) can respond to customer queries in natural language, interpret context, and generate human-like responses. These agents can process and synthesize large volumes of information from sources such as knowledge bases.
Top 15+ Auto Dialer Software: Types, Features & Pricing
Auto dialer software (aka automated call software) automatically dial telephone numbers pulled from a list and connect either to the customer or a live agent, or play a recorded message. This helps automate key contact center functions like call routing.
40+ Call Center Stats in 2025: Facts & Forecasts
Companies can use these call center stats and insights to improve their service strategy to better meet customer expectations. We structured these insights into relevant themes and highlighted 40+ up-to-date call center metrics sourced from expert analysis and industry research: 1- The state of the call center market & forecasts 1.
Social Customer Service in 2025: 4 Benefits & 7 Features
Companies are under growing pressure to provide top-notch social customer service since: Digital-first, fast-growing companies can leverage social customer service software to use social media go-to channel for customer service. Examine the benefits and features of social customer service: What is social customer service? Social customer service provides customer assistance via social media platforms.
Top 10 Cloud Contact Center Solutions in 2025
Cloud contact center solutions are software platforms hosted on the cloud that enable businesses to manage customer interactions across multiple communication channels, such as voice, email, chat, SMS, and social media.
Top 5 Customer Self Service Tools in 2025
Customer self service tools enable customers to find answers and resolve their issues without human intervention. improving overall customer satisfaction.
Top 10 Tools for Contact Center Automation in 2025
As one of the rare departments doing both front-office customer interaction and back-office work, contact centers are crucial in B2C and B2B functions. And because business leaders are aware of AI in contact centers‘ importance, they are investing to improve them.
Top 8 Customer Feedback Tools in '25: Analysis & Comparison
73% of customers say they consider the overall customer experience crucial while purchasing. Thus, gathering customer feedback is necessary for businesses that want to enhance their offerings and customer experience. However, gathering, examining, and acting on consumer feedback can be difficult, especially for businesses with a large customer base.
ChatGPT for Customer Service: Top 10 Use Cases in 2025
Generative AI tools have gained widespread popularity recently, and ChatGPT is among the most popular ones. As one of the large language models, its primary function is text generation, but it also offers other benefits, such as enhancing customer service experiences.
Top 7 RPA Customer Service Use Cases in 2025
RPA improves customer service by automating tasks like data retrieval and call routing and easing the workload on support teams. However, the need for human interaction remains a challenge in some situations.