Chatbots
Chatbots use natural language processing and AI to automate customer interactions and support services. We compare chatbot solutions that integrate with business systems to handle inquiries, process requests, and provide 24/7 customer assistance.
Top 40 Chatbot Applications with Examples in 2026
Most companies use chatbots wrong. They slap a bot on their website, watch it frustrate customers, then wonder why adoption stays low. The reality: chatbots work brilliantly for specific tasks and fail miserably at others. A recent survey found 60% of U.S. consumers appreciate 24/7 availability, while 45% just want faster answers.
Top 10 Conversational AI and Chatbot Challenges in 2026
Conversational AI and chatbots are effective for simple questions and finding information. Still, they often fall short when dealing with emotional situations, complex problems, or decisions that require human judgment. Here are the primary conversational AI challenges associated with building these systems.
Chatbot in Malaysia: Top 8 Vendors & Use Cases in 2026
Many chatbot companies in Malaysia are addressing this challenge to assist businesses in automating most of their customer interactions. We explained how and where a business chatbot can be implemented and provided 8 vendors that help companies obtain a chatbot in Malaysia.
Top 10 Chatbots in Healthcare: Insights & Use Cases [2026]
Healthcare chatbots are AI-powered tools that interact with patients through text or voice conversations. The healthcare chatbot market is projected to reach $1.49 billion in 2025, soaring to an estimated $10.26 billion by 2034. AI-driven chatbots are expected to save the healthcare industry $3.
Chatbot Testing in 2026: A/B, Auto, & Manual Testing
Achieving chatbot success can be challenging. Claims such as “10 times better ROI compared to email marketing” are only realistic if the chatbot is designed, tested, and implemented effectively. A structured testing process plays a key role in ensuring that a chatbot delivers reliable results.
Top 25 Chatbot Case Studies & Success Stories
The global chatbot market currently stands at approximately $16 billion and is projected to reach $46 billion by 2029. Despite the hype around chatbots, stories of failure are common, while successes are rare. Therefore, designers of conversational interfaces must analyze these failures, as a few successes arise from many failures.
Top 4 Indonesia Chatbot Vendors & 7 Case Studies in 2026
Indonesia had 212 million internet users by January 2025, ranking high in the Asia-Pacific for mobile adoption, with 75% of users accessing the internet via smartphones. We outlined the Top 4 chatbot companies in the Indonesian market, their use cases, and their benefits.
Conversational UI: 6 Best Practices in 2026
The conversational AI market is experiencing rapid growth, projected to increase from $13 billion in 2024 to approximately $50 billion by 2030, representing a compound annual growth rate of around 25%. Conversational user interfaces (UIs) have evolved significantly beyond basic chatbots to become advanced, context-aware systems that profoundly alter how users interact with digital products.
Top Chatbot Testing Frameworks & Tools in 2026
Chatbots can be used in customer service, sales, and internal operations. However, minimizing the risk of chatbot failures is essential to harness this potential fully. Ensuring smooth, efficient performance is critical, and the key to achieving this lies in thorough chatbot testing..
Bot As A Service (Baas): Definition & Platforms in 2026
Technology as a service delivers tech benefits to businesses without on-premise tools or long-term investments. BaaS providers let businesses use chatbots or RPA bots on a pay-as-you-go basis, avoiding licensing and extensive training. Bot-as-a-Service (BaaS) has been gaining popularity, and businesses that adapt will have increasing advantages over those that don’t.