Chatbots
Chatbots use natural language processing and AI to automate customer interactions and support services. We compare chatbot solutions that integrate with business systems to handle inquiries, process requests, and provide 24/7 customer assistance.
WhatsApp HR: Top 25 Use Cases for Human Resources
HR teams are under financial strain This lowers their recruitment capacity, training and development opportunities, and retention capabilities. We recommend that HR departments with limited budgets consider using WhatsApp to automate some processes. We explained why WhatsApp is suitable for HR professionals and highlighted the top 25 related categories for use across HR tasks.
Chatbot vs ChatGPT: Differences & Features
The first chatbot emerged in the 60s and became commercial in the late 2000s, but it never matched today’s popularity due to ChatGPT. However, its success shouldn’t be generalized, as it’s a specific chatbot type not suitable for all business processes.
Top 4 Conversational AI/Chatbot Challenges for Users
50% of large companies are considering investing in chatbots. And with the rising interest in generative AI, more companies would likely embrace chatbots and voice assistants across their business processes. Unfortunately, many users still don’t like chatbots.
Customer Engagement Automation: 5 Tools & Examples
Businesses face rising customer expectations and limited resources, especially as 80% of customers now value their experience as much as the product itself.Meeting these expectations requires clever use of customer engagement automation tools, which we divided into two categories: individual and comprehensive tools.
Top 5 IBM Watson Competitors
Businesses use conversational AI to manage customer interactions and handle high inquiry volumes, reducing long wait times in queues. IBM’s watsonx assistant is one of the most popular options in the field, but with over 200 platforms available, choosing the right one can be overwhelming, as no tool is perfect.
Chatbot in South Africa (RSA): Top 10 Vendors
Businesses in South Africa can benefit from conversational AI. WhatsApp boasts a 96% monthly usage rate among South African internet users, and AI-related searches in Africa grew by 270% in the past year. Therefore, you should capitalize on your audience’s comfort level with conversational AI tools.
Top 4 Indonesia Chatbot Vendors & 7 Case Studies
Indonesia had 212 million internet users by January 2025, ranking high in the Asia-Pacific for mobile adoption, with 75% of users accessing the internet via smartphones. We outlined the Top 4 chatbot companies in the Indonesian market, their use cases, and their benefits.
Chatbot in Malaysia: Top 6 Vendors & Use Cases
Many chatbot companies in Malaysia are addressing this challenge to assist businesses in automating most of their customer interactions. We explained how and where a business chatbot can be implemented and provided 7 vendors that help companies obtain a chatbot in Malaysia.
Top 10 Conversational AI Platforms
Enterprises need scalable conversational customization to affordably delight their customers and manage a high volume of queries. With over 200 conversational AI platforms available, choosing the right one can be challenging.
AI Chatbot Pricing: Chatbot Cost Comparison
Chatbots decrease customer support expenses while maintaining 24/7 availability, thus increasing revenues and customer saftisfaction. And with the rise of generative AI chatbots, like ChatGPT, more businesses could adopt chatbots. However, ambiguous chatbot pricing models can be a barrier to adoption.