Chatbots
Chatbots use natural language processing and AI to automate customer interactions and support services. We compare chatbot solutions that integrate with business systems to handle inquiries, process requests, and provide 24/7 customer assistance.
Top 10 Chatbots in Healthcare: Insights & Use Cases
Healthcare chatbots are AI-powered tools that interact with patients through text or voice conversations. The healthcare chatbot market is projected to reach $1.49 billion in 2025, soaring to an estimated $10.26 billion by 2034. AI-driven chatbots are expected to save the healthcare industry $3.
Top 10 Conversational AI and Chatbot Challenges
Conversational AI and chatbots are effective for simple questions and finding information. Still, they often fall short when dealing with emotional situations, complex problems, or decisions that require human judgment. Here are the primary conversational AI challenges associated with building these systems.
Hospitality Chatbots: Top Use Cases and Case Studies
According to PwC, the hospitality industry can charge the second-highest premium for excellent customer experience, with a 14% margin. Fast and easy-to-engage digital channels are part of the excellent customer experience. Engaging with many customers 7/24 via live agents is not an efficient strategy for the hotels.
Chatbot Testing: A/B, Auto, & Manual Testing
Achieving chatbot success can be challenging. Claims such as “10 times better ROI compared to email marketing” are only realistic if the chatbot is designed, tested, and implemented effectively. A structured testing process plays a key role in ensuring that a chatbot delivers reliable results.
B2B Chatbots: Top 7 Use Cases & Case Studies
B2B interaction is a business transaction between two companies. B2B chatbots offer several advantages, including answering common FAQs, providing round-the-clock customer support, analyzing data, and nurturing leads. We explored what B2B chatbots are, how they can streamline B2B relationships, and showcased some use cases.
Top 5 IBM Watson Competitors
Businesses use conversational AI to manage customer interactions and handle high inquiry volumes, reducing long wait times in queues. IBM’s watsonx assistant is one of the most popular options in the field, but with over 200 platforms available, choosing the right one can be overwhelming, as no tool is perfect.
Top 5 Insurance Chatbots with Real-life Use Cases
In 2024, the global insurance industry’s premium income increased by approximately 9%, totaling ~$8 trillion, highlighting strong demand and escalating digital investments. At the same time, the global insurance chatbot market is projected to reach a value of $5238 million by 2033, indicating the rapid growth of chatbots in the insurance industry industry.
Banking Chatbots: 7 Tools, 4 Use Cases & 5 Practices
Industries where customer service is a top priority face increasing costs due to the demand for excellent customer service. Banking chatbots allow customers to complete transactions using either voice or text, reducing operational costs while enhancing customer satisfaction.
Wu Dao 3.0: China's Version of GPT
In July 2023, the Beijing Academy of Artificial Intelligence (BAAI) unveiled Wu Dao 3.0, the successor to their previous AI system. This new iteration takes a different approach, focusing on helping startups and smaller companies build their own AI applications without sacrificing performance.
WhatsApp HR: Top 25 Use Cases for Human Resources
HR teams are under financial strain This lowers their recruitment capacity, training and development opportunities, and retention capabilities. We recommend that HR departments with limited budgets consider using WhatsApp to automate some processes. We explained why WhatsApp is suitable for HR professionals and highlighted the top 25 related categories for use across HR tasks.