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Chatbots

Chatbots use natural language processing and AI to automate customer interactions and support services. We compare chatbot solutions that integrate with business systems to handle inquiries, process requests, and provide 24/7 customer assistance.

Wu Dao 3.0: China's Version of GPT-5

ChatbotsDec 12

When the US cut off China’s access to advanced chips, the Beijing Academy of Artificial Intelligence faced a choice: complain about restrictions or work around them. They picked the second option. Wu Dao 3.0, launched in July 2023, throws out the playbook. No massive trillion-parameter models competing for headlines.

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ChatbotsDec 12

Chatbot vs ChatGPT: Differences & Features

When people search for “chatbot vs ChatGPT,” they’re usually trying to figure out if ChatGPT is just another chatbot or something fundamentally different. The confusion makes sense. ChatGPT is technically a chatbot, but calling it one feels like calling a smartphone just a phone. Both descriptions are accurate, yet they miss important distinctions.

ChatbotsDec 8

10+ Epic LLM/ Conversational AI/ Chatbot Failures

Building chatbots that understand natural language remains difficult. Many fail at basic tasks or produce responses that users mock online. AI keeps advancing, and chatbots might eventually match human conversation skills. Until then, their mistakes offer valuable lessons.

ChatbotsNov 26

Top 5 IBM Watson Competitors

Businesses use conversational AI to handle customer questions at scale and cut down wait times. IBM’s WatsonX Assistant is a popular choice, but with over 200 platforms available, it’s not the only option – and it might not be the right one for you.

ChatbotsNov 14

Top 5 Restaurant Chatbots & Use Cases

Restaurant chatbots handle the repetitive stuff, taking orders, booking tables, answering “are you open? “so your staff can focus on actual service. They work 24/7 and deliver consistent responses, which matters when you’re operating multiple locations.

ChatbotsNov 12

Top 10 Mortgage Chatbots: Use Cases & Examples

Banks that keep customers happy grow deposits 85% faster than their competitors. Loan processing directly affects how satisfied clients feel about their bank. Chatbots can handle mortgage-related tasks around the clock, simulating what mortgage brokers typically do. We examine 10 vendors and their practical applications, as well as United Wholesale Mortgage’s implementation.

ChatbotsNov 7

Top 5 Chatbot Companies in India including Gupshup

India’s e-commerce sector shows the highest chatbot adoption rates globally. But with hundreds of vendors claiming to be “the best,” how do you actually choose? We analyzed India-based chatbot companies using public business data reviews, employee count, local presence, and documented results with Indian clients.

ChatbotsNov 5

Chatbot Intent Recognition & 5 Intent Examples

Your chatbot misunderstands half of what customers ask. Not because the technology is bad, but because intent recognition, figuring out what users actually want, is harder than vendors admit. When bots misinterpret intent, customers repeat themselves, abandon purchases, and switch to competitors. Fix intent recognition and you fix your bot’s biggest problem.

ChatbotsOct 31

Top 40 Chatbot Applications with Examples

Most companies use chatbots wrong. They slap a bot on their website, watch it frustrate customers, then wonder why adoption stays low. The reality: chatbots work brilliantly for specific tasks and fail miserably at others. A recent survey found 60% of U.S. consumers appreciate 24/7 availability, while 45% just want faster answers.

ChatbotsOct 14

Top 10 Conversational AI and Chatbot Challenges

Conversational AI and chatbots are effective for simple questions and finding information. Still, they often fall short when dealing with emotional situations, complex problems, or decisions that require human judgment. Here are the primary conversational AI challenges associated with building these systems.

ChatbotsOct 8

Chatbot in Malaysia: Top 8 Vendors & Use Cases

Many chatbot companies in Malaysia are addressing this challenge to assist businesses in automating most of their customer interactions. We explained how and where a business chatbot can be implemented and provided 8 vendors that help companies obtain a chatbot in Malaysia.