Like all companies, yours probably relies on certain tasks and activities that don’t require a specialist’s attention. This means you can usually outsource or even automate them.

And now there is a new automation tool on the market: Robotic Process Automation (RPA)

If you have access to personnel who have experience working with RPA tools, that’s great. You probably set up a Center of Excellence and are running most of your RPA projects. However if you are not yet at that stage or if you need additional manpower to help program automations in the process, RPA consulting can help you take full advantage of this powerful solution.

We answered all your questions about RPA consulting:

RPA consulting firms offer end-to-end RPA solutions

RPA consulting, also called RPA implementation services, are services necessary to roll-out end-to-end automation in your company’s processes. RPA consultants offer all these services:

  • Services that come before RPA programming are labor intensive and require process knowledge
    • Identifying candidate processes for automation
    • Convincing the organization and process owners
    • Optimizing the process
    • Documenting the optimized process
  • RPA programming services are labor intensive and require RPA know-how
    • Programming RPA bots to partially or completely run the new process
    • Running the pilot
    • Auditing pilot results

You can take all or some of the services of RPA consultants. The services you need will depend on a few factors:

  • If you answer “Yes” to the questions below, you should definitely work with an RPA consultant in the steps before RPA programming
    • Is your team too overloaded to work on RPA roll-out?
    • Do you want your RPA implementation to be completed in a few weeks?
  • If you answer “Yes” to any of the questions below, you should definitely work with an RPA consultant during RPA programming
      • Does your team lack RPA programming experience?
      • Is your team too overloaded to program RPA bots?
      • Do you want your RPA implementation to be completed in a few weeks?

Why Is RPA Consulting Relevant Now?

First question is “Why is RPA relevant now?” which we explained in detail. Getting help from consultants has also its reasons for becoming so relevant.

1. RPA Has Become a Commonplace Solution

RPA has grown to become a realistic solution for companies of all sizes with repetable processes. Interest in RPA has grown exponentially in the last 5 years.

Courtesy of Google Trends

2. Numerous RPA consultants have emerged to help organizations

Any commonplace solution triggers services as companies try to adopt the solution but experience issues such as lack of workforce with RPA experience. While organizations had to build in-house capabilities in the beginning, now RPA is part of the standard toolkit of most consultants and system integrators such as Big 4 professional services companies, Big 3 management consultancies and system integrators such as Accenture.

3. Companies are embracing consultants to proceed faster

RPA essentially provides companies speed in automation. They could also achieve automation with slower methods like IT transformation but they choose RPA to proceed faster. And consultancies increase that speed because they come with experience automating processes at numerous companies. They know the tools, the processes and potential automation issues they will face so they proceed faster.

4 Reasons You Need an RPA Consultant

Now that you have a better understanding of why RPA consulting has recently become such a relevant service to so many companies, let’s talk about your business.

Here are four reasons you should consider hiring an RPA consultant.

1. The most valuable processes to automate may not be obvious

The first is a simple but important point. Given how popular RPA has become in such a short period of time, there’s a good chance you and/or your CTO won’t have a strong grasp on how to successfully implement that.

You’re far from alone.

The fact that the demand for RPA consulting has grown so quickly speaks to how many people aren’t sure where to begin.

An RPA consultant will begin by first assessing the processes within your company that would benefit most from automation. They may even find some options that you otherwise wouldn’t have known about.

Next, they’ll explain the solutions they recommend for overhauling those processes with RPA.

Once you have decided which ones you wish to begin benefiting from, they’ll walk you through the implementation process.

Finally, they’ll execute said process and then ensure you have ample time to ask any questions about them once they’re “live.”

2. Choosing the RPA tool requires careful consideration

Similarly, if you try to move forward without an expert, it will be easy to stumble upon RPA tools that appear to be good fits.

Unfortunately, it takes a lot of consideration to pick the best RPA tools. The right ones will depend on the industry you’re in and unique aspects of your business.

In fact, a direct competitor may be better off picking a certain solution that wouldn’t work as well for your company.

A consultant will take the time to learn about the unique aspects of your organization so they can help you choose the right tools for it.

3. RPA Consulting increases your company’s speed without boosting headcount

It would be a bit ridiculous to be increasing your company’s headcount due to RPA initiatives. RPA is supposed to create a leaner and faster organization.

We touched on this earlier, but RPA consulting is far more affordable than hiring experts to join your company and oversee your robotic automation.

Unless you have an ongoing need to continuously build enterprise-level RPA deployments, hiring one or more people in a support capacity is going to be a waste of money. Your existing team members who work with consultants will acquire the necessary skills and act as your RPA Center of Excellence in upcoming projects in a part-time capacity.

4. You Want Results Now.

It’s hard not to get excited about the benefits of RPA which we compiled using various sources.

Here are just a handful of common examples:

  • Better ROI on Your Staff
  • Detailed Data Capture
  • Flexibility
  • Improved Accuracy
  • Improved Throughput
  • Reduced Cycle Times
  • Scalability

The sooner you begin enjoying these advantages, the sooner they’ll begin paying off – and the sooner you’ll start putting distance between your company and the competition.

RPA deployments can be complex as other sources also confirm. An RPA consultant will help you successfully navigate it so you begin enjoying the results sooner.

Alternatives to RPA Consulting

There are a few major alternatives to RPA consulting:

  • Establishing an internal RPA Center of Excellence (CoE). If you can afford to have internal, trained RPA staff, CoE can enable your company to inhouse RPA deployment. Additionally, your CoE team could audit and help improve existing RPA deployments as well. RPA consultants can still help with initially setting up the CoE, too.
  • A goal for any successful corporation should be to democratize use of automation tools so their workforce can automate repetitive processes on their own. No code RPA software reduces RPA programming complexity, enabling democratization of RPA. Still, do not aim for every employee to be an automation expert. Having a single automation expert per team could significantly increase the speed at which your company progresses. It’s better if these automation experts can share best practices and be informed of tech best practices/norms of your company.
  • If you are considering other alternatives, alternatives to RPA are also worth considering.

RPA consulting ecosystem


RPA requires both understanding of technology and processes. Consultants have been working on processes for decades and some consultants are quite experienced in RPA as well.


McKinsey, BCG, Bain and other major consultancies like Oliver Wyman have been working with enterprises to streamline and automate their processes for a long time. RPA is simply the next wave of automation and they will inevitably be working on RPA implementations. However, since they are the most expensive solution providers when it comes to RPA consulting, their involvement is likely going to be focused on identifying processes and managing implementation rather than actual RPA development.

This is mostly based on what I hear from RPA vendors. However, I also know numerous cases where large companies relied on cheaper service providers, got dissatisfied and started working with MBB. So in the future, MBB could be providing end-to-end RPA services more regularly.

Big 4

It is difficult to look into a services business without mentioning Big 4 accounting companies; EY, PwC, KPMG, Deloitte. They diversified well beyond accounting to become major service providers for most companies.

Most RPA vendors say that Big 4 and system integrators are their most important partners. Big 4 are attractive partners with their global coverage, competitive prices and extensive experience.

Smaller consultancies

Service businesses depend on relationships and people so it is natural to find numerous niche consulting companies in any country. After all, it is not difficult to start a consulting business if you have good connections and are respected in your industry. In case of RPA, process focused consulting companies are especially interesting as their process expertise is quite valuable in RPA implementations.

System Integrators

Global/regional players

Companies like Accenture, Cognizant, WiPro can resolve any technology problem of an enterprise with a relatively modest budget for a consulting company. RPA is no different.

Local players

Most countries have local IT services giants. They are agressively expanding into RPA and starting partnerships with leading RPA endors.

RPA specialists

Riding the huge enthusiasm for RPA, these are startups focused on automation solutions.

How to Choose your RPA Consultant

If you’re sold on the value of RPA consulting services, the next step is actually hiring a qualified consultant. Make the right decision now and the entire process will be much simpler and – more importantly – successful.

Here are the top criteria to find the right RPA consultant for your business:

  • Geographic coverage: RPA consultants including RPA developers need to work with your team. Despite modern tele-presence solutions, it is hard to completely replace face-to-face interactions. It is ineffective to leave people messages when you can just go to the location where the team is seated and have a quick discussion.
  • RPA Experience: As we’ve already covered, RPA consulting is a burgeoning field, so you’ll have no lack of options. Look for consultants who have ample experience working with RPA, not the ones who are jumping on the bandwagon. You need more than just a developer or someone with programming experience (though that kind of background certainly doesn’t hurt).
  • Industry-Specific Experience: At the same time, just because someone has RPA experience doesn’t mean they’ll know how to best serve your company. While any RPA consultant will need to begin by assessing your unique business, it will help if they understand your industry. Otherwise, they’ll need to spend a lot of time getting caught up or risk making costly assumptions. This kind of expertise will also help if the processes you wish to automate need to be further optimized first.
  • Domain-Specific Experience: Where does your company need RPA? Will it be for the back office? For a call center? Ideally, you want a consultant who has already completed projects that helped with these specific areas.
  • Existing relationship: It is easier to work with partners you already know. While this should not stop you from working with experienced RPA consultants, it could play a role in your final decision.

Finally, while case studies could also fall under any of the below categories, look for a consultant who can show examples of how they overcame past challenges. Creating RPA solutions and applying them can be difficult, even for the most talented professionals. Make sure you work with someone who is ready to overcome initial roadblocks.

Sortable/Filterable List of RPA consultants

This list only includes RPA companies that build other RPA vendors’ tools to deploy RPA solutions. Companies can also work directly with RPA vendors but in most cases, RPA companies prefer to leave implementation to partners. When RPA vendors implement RPA solutions, they tend to take on sizable clients like Fortune 500.

CompanyGeographic coverageAutomation Anywhere Partnership*Blue Prism Partnership*UiPath Partnership*Thoughtonomy
WorkFusion Partnership*
AccentureGlobalPartnerCertified Partner (Gold Delivery Provider, Silver Capability Provider)Strategic Partner
AglifyNorth AmericaCertified Partner (Silver Delivery Provider, Silver Capability Provider)
Argos Service JapanJapan
Arrow DigitalPartner
AtosGlobalStrategic PartnerPartner
AuroNorth AmericaPartner
AvanadeCertified Partner (Gold Delivery Provider, Silver Capability Provider)Strategic Partner
AVO ConsultingPartner
Bits In GlassPartner
CapgeminiGlobalPartnerCertified Partner
Silver Delivery Provider
Strategic PartnerGlobal Strategic
CH&CoGlobalGlobal Strategic
Chazey PartnersPartner
CognizantGlobalPartnerPartnerStrategic PartnerGlobal Strategic
DeloitteGlobalPartnerCertified Partner
(Silver Delivery Provider, Silver Capability Provider)
Strategic PartnerStrategic
DifferScandinavia (Northern EU)Partner
DigiBluSouth AfricaPartner
Digital WorkforceScandinavia (Northern EU)Certified Partner (Silver Delivery Provider)
DiRWACertified Partner (Silver Delivery Provider)
DXC TechnologyPartner
EPAM SystemsGlobalGlobal Strategic
Extra technologyPartner
EYGlobalPartnerCertified Partner (Platinium Delivery Provider, Gold Capability Provider)Strategic Partner
GenpactPartnerCertified Partner (Silver Delivery Provider)Strategic
HCL TechnologiesGlobalPartnerPartnerGlobal Strategic
HGS Hinduja Global SolutionsPartner
HPE Hewlett Packard EnterprisePartner
IBA GroupEurope (EU), AsiaStrategic
IBMGlobalPartnerCertified Partner (Silver Delivery Provider, Silver Capability Provider)Strategic Partner
Implement Consulting GroupScandinavia (Northern EU)Partner
IncedoNorth America
ISG (Information Services Group)GlobalPartnerCertified Partner (Silver Delivery Provider, Silver Capability Provider)
ITC InfotechPartner
KDDI Hong KongPartner
KDDI ShanghaiPartner
Koç SistemEMEAPartner
Korea ScoringPartner
NEOOPSCertified Partner (Silver Delivery Provider, Silver Capability Provider)
NEW Information ManagementPartner
OT ConsultingPartner
Persistent SystemsPartner
Premier LogicPartner
PwCGlobalPartnerCertified Partner (Silver Delivery Provider)Strategic PartnerStrategic
QuantonCertified Partner (Silver Delivery Provider)
R SytemsPartner
Reveal GroupCertified Partner (Silver Delivery Provider, Silver Capability Provider)
RMR Technology SolutionsPartner
RobiquityCertified Partner (Silver Delivery Provider)
RPAiCertified Partner (Silver Delivery Provider, Silver Capability Provider)
Sapient ConsultingPartner
Solai & Cameron TechnologiesPartner
Sopra AsteriaPartner
Sopra SteriaPartner
Square One TechnologiesPartner
SV/SG Silicon Valley Software GroupPartner
Symphony VenturesCertified Partner (Gold Delivery Provider, Silver Capability Provider)Partner
Tata CommunicationsPartner
Tata Consultancy ServicesGlobalPartnerPartnerStrategic PartnerGlobal Strategic
TeBS Total eBiz SolutionsPartner
Tech MahindraGlobalPartnerPartner
The Burnie GroupPartner
UltimaUnited Kingdom (UK)Partner
VANAD GroupPartner
Vector ITC GroupPartner
Vector ITC GroupPartner
Virtual OperationsPartner
Virtual OperationsPartner
VirtusaGlobalPartnerPartnerGlobal Strategic
VivansSouth Korea
Voyager SolutionsPartner
Winformatics SolutionsPartner
WonderBotz LLPCertified Partner (Silver Delivery Provider)
Yash technologiesPartner

* These are publicly announced partnerships. We have seen service providers use RPA vendors’ solutions in their client engagements without having a public partnership agreement. Most common way to do this is to work with a subcontractor who is the official partner of the RPA vendor.

It is impossible to list every consulting company that is active in RPA space but we will try. Please leave comments if you find RPA consultants or RPA implementation companies that we are missing.

Certification Levels of RPA consultants

Some RPA vendors categorize their partners according to their volume of work or their capacity to provide advanced automation solutions.

  • UiPath has two levels of partners. Their strategic partners are generally larger companies that complete more RPA projects than regular partners
  • BluePrism has the partnership model with the most levels. They have regular partners and certified partners:
    • Partners are certified in 2 categories: Delivery Provider and Capability Provider. According to EY’s press release about their Blue Prism certifications:
      • Capability provider certification is based on that company’s experience rolling out RPA deployments
      • Delivery provider certification is based on number of certified developers of the partner
    • In both categories, there are 3 levels: platinum, gold, silver

RPA Marketplaces: Another platform for RPA consultants

Though they do not rely on this channel yet, RPA consultants could use RPA marketplaces to build their reputation in the RPA community and monetize their solutions.

Today mostly provide services to end users of automation, building customized solutions. A more scalable way for them to monetize their services and establish their credibility is RPA marketplaces. They can build reusable RPA plugins to be used by companies that can make RPA bots more capable and reduce bot development time. Having a popular plugin in an RPA marketplace could also support their sales and marketing efforts as it provides a public data point supporting their mastery of RPA tools.

However, currently we have not come accross many plugins built by RPA consultants in UiPath Go which is one of the most popular RPA marketplaces. We have only come across 2 plugins, one built by Wipro and another built by Capgemini. We searched for Accenture and  Tata Consulting Services but could not find plugins built by them. This may be due to multiple factors:

  • RPA marketplaces are a new area, they may become a bigger focus area of consulting firms in the future.
  • consulting companies typically work on client engagements and deprioritize building tools, even if those tools could have marketing value as client work is higher priority (has a fixed deadline) and more profitable.

We will continue looking at this space. In the meanwhile, feel free to read our articles on reusable RPA plugins/bots and marketplaces to learn more.

Need Help Choosing an RPA Consultant?

Don’t make such an important decision unless you’re 100% confident moving forward.

If you want, we’d be more than happy to help. Our free short list of RPA vendors is a great place to start, but you can also get more customized support from us:

Let us find the right vendor for your business

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  1. Hi Team,
    RPATech name is also missing in your list. RPATech is a pure-play RPA company, we have been recognized as a leading RPA service provider in the industry. Since our inception, we have focused on RPA and related AI, which has helped us to provide world-class services to our customers.

  2. Rpa consulting is relevant now. We are the top rpa consultant in uk. For more information visit

  3. Uniwebb Software is a USA based UIPATH certified RPA (Robotic Process Automation) consultant and developer. We specialize in AI/ML technologies and can provide cognitive solutions for post RPA implementations involving non-structured database systems.


  4. Synergy Software Systems, Dubai, is a 27 year old implementation and support company and partners with UiPath, with many certified RPA consultants and RPA project experience . 0097143365589

  5. Symprio helps companies in Malaysia, Singapore, USA and India automate processes using RPA and Chatbots. Primarily focused on UIPath, WorkFusion and BluePrism.

  6. We 1.21GWS helps clients implement RPA through a combination of change management, technology, and workforce consulting.
    Located in : Australia, USA & India

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