Top 15 HR Automation Case Study in Different Sectors ['25]

Disruptive technologies such as artificial intelligence (AI) and robotic process automation (RPA) can dramatically reduce the time spent on repetitive and non-strategic HR tasks. However, according to PwC’s HR technology survey, one of the top reasons preventing HR leaders from adopting these technologies is the lack of compelling use cases.¹

Find out 15 HR automation case studies from companies that have implemented intelligent automation and tips for selecting a vendor:

Examples of HR automation case studies

 Below is a list of HR automation case studies and examples that we’ve compiled from different vendors:

1. A Global Consulting Firm

Problem

A multinational business consulting firm faced delays in its recruitment process. Long handling times slowed hiring, affecting productivity and responsiveness. The company needed a faster way to process applications and fill positions.

Solution

The firm partnered with a HR technology company to streamline recruitment.

Results

The average handling time in the recruitment process dropped by 55%. This led to quicker hiring and improved turnaround times, helping the firm fill roles more efficiently.²

2. An electronics manufacturer

Problem

An electronics supply manufacturer struggled with slow and manual access management. Granting system access required tedious back-end processing. The company needed a faster, automated solution to save time.

Solution

The manufacturer partnered with a business provides HR automation technologies to automate access management. The project streamlined back-end processing and fully automated ticket generation.

Results

The company saved 5,000 hours across production systems. Automating ticket generation saved an additional 124 hours annually. The new system significantly reduced manual effort and improved productivity.³

3. BAE Systems

Problem

BAE Systems faced slow and manual payroll processing. Uploading payroll data took too long, reducing performance. The company needed a faster, automated solution.

Solution

BAE Systems partnered with HR automation vendor to automate payroll processing. The project streamlined data uploads and reduced manual effort.

Results

Payroll data upload became 7 times faster. The company also automated 50 processes, saving over 2,600 hours annually. This improved productivity and reduced workload.⁴

4. Banque Internationale à Luxembourg

Problem

Banque Internationale à Luxembourg needed a more efficient way to handle employee assistance tasks. Manual processes were slow and resource-intensive. The bank sought automation to improve efficiency.

Solution

The bank partnered with a HR automation platform to deploy 49 digital workers. These digital workers automated 60 processes across the organization.

Results

Automation streamlined operations and increased performance. The project delivered a 100% return on investment, reducing manual workload and improving productivity.⁵

5. Central England Co-operative

Problem

Central England Co-operative needed to comply with UK regulations on employee record retention. After seven years, old records had to be deleted. Manually processing these records was time-consuming and inefficient.

Solution

The company partnered with HR automation platform to automate record management. Digital workers were deployed to handle the deletion process.

Results

Automation cleared over 10,000 old employee records. This saved time and allowed employees to focus on more productive tasks, improving overall performance.⁶

6. Coca-Cola

Problem

Coca-Cola’s HR audit process was time-consuming and limited in scope. Manual work restricted the amount of data that could be reviewed. The company needed automation to improve performance.

Solution

Coca-Cola partnered with the HR audit automation platform to automate HR audits. More than 50 processes were automated across multiple SAP systems.

Results

Automation added 16 extra hours to every workday. The company also increased its audit coverage to 100%, improving accuracy and compliance.(https://www.blueprism.com/uploads/resources/case-studies/blue-prism-cola-case-study.pdf)

7. Dell

Problem

Dell’s HR team spent too much time on manual tasks. Processes like recruiter assignments, onboarding reminders, and status updates were slow and repetitive. The company needed automation to improve productivity.

Solution

Dell partnered with a HR automation vendor to automate 30 HR processes. This removed transactional work and streamlined end-to-end operations.

Results

HR productivity increased by up to 85%. Automation reduced manual effort, allowing the team to focus on more strategic tasks.⁷

8. Health Service Executive (HSE)

Problem

Health Service Executive (HSE) needed to vet 20,000 new employees annually. The manual process took five days per employee, causing delays in hiring. The organization needed a faster solution.

Solution

HSE partnered with a human resource automation vendor to automate the vetting process using Robotic Process Automation (RPA). This reduced manual effort and sped up processing.

Results

Automation cut vetting time from five days to one hour. This streamlined hiring and reduced delays in onboarding new employees.⁸

9. IBM

Problem

IBM’s HR team manually collected and processed data for 15,000–17,000 employees during promotions. This was a time-consuming and labor-intensive task, delaying the process.

Solution

IBM implemented a HR automation software to automate promotion-related tasks. This reduced manual effort.

Results

Automation saved 12,000 hours in one quarter. The HR team also cut processing time from 10 weeks to 5 weeks, ensuring faster and fairer promotions.⁹

10. Lenovo

Problem

Lenovo’s HR team handled manual and time-consuming tasks for income tax declarations, expense reimbursements, and payroll accounting. This process was slow and inefficient.

Solution

Lenovo partnered with a HR management system to automate these tasks. This reduced manual effort and improved payroll processing speed.

Results

Automation saved the HR team 6,000 hours per year. Employees also submitted expenses 90% faster than before, streamlining financial operations.¹⁰

11. NGA Human Resources

Problem

NGA Human Resources relied on manual access management, which was slow and required many virtual machines.

Solution

The company implemented a HR management software to automate 23 processes, reducing manual effort.

Results

Automation cut the need for virtual machines by 50%, reducing costs.¹¹

12. Provident Financial Romania

Problem

Provident Financial Romania faced time-consuming recruitment processes in HR and Finance.

Solution

The company implemented robots automating business processes to automate 10 business processes in HR and Finance.

Results

Automation saved 10,000 hours each year, reducing manual effort.¹²

13. Santander

Problem

Santander’s employee onboarding process took 6 weeks. With 50 to 100 new employees joining each month, this became a significant bottleneck.

Solution

The company implemented HR automation to streamline the onboarding process.

Results

Automation reduced onboarding time from 6 weeks to just 2 days, improving efficiency and saving valuable time.¹³

14. Shared Services Connected Ltd (SSCL)

Problem

SSCL’s recruitment process was slow and manual. All applicants had to be processed through a central system, which required significant manual work. This caused delays in the hiring process.

Solution

SSCL implemented HR automation to extract data from key systems. The robot now generates reports and provides them to the recruitment team each morning.

Results

6 recruitment processes were automated within 3 weeks, speeding up the process and reducing manual work.¹⁴

15. Swedish Public Employment Service

Problem

Before automation, the HR team could only manage 2% of employee tickets. This resulted in a slow and inefficient ticket handling process.

Solution

HR automation system was implemented to handle the employee ticket process. This allowed the HR team to manage all incoming tickets efficiently.

Results

The HR team now handles 100% of employee tickets, a significant increase from 2% before automation. This has greatly improved efficiency and response times.¹⁵

Getting started with HR automation

You probably use several software systems for managing your HR processes. That forces you to consider the following factors when selecting an intelligent automation solution for your business:

• Integration capabilities with all existing applications in your HR software stack,
• Scalability,
• Cognitive capabilities that you need, such as document processing or conversational AI.

Check our article on HR automation to learn more about how to assess vendors in the HR automation landscape. For intelligent automation tools, read our comprehensive article that explores different vendors’ capabilities.

For more on HR automation

Check our articles on:

• Top 5 Use Cases of Intelligent Automation in Human Resources
• Top 9 Use Cases of RPA in HR

You can also read our articles on the automation of HR tasks such as:

• Recruiting AI
• Employee Onboarding Automation
• Payroll Automation
• Absence Management Automation
• Employee Offboarding Automation

External Links

• 1. 2022 HR Tech Survey: PwC .
• 2. Infosys BPM - Case Studies | Robotics Process Automation.
• 3. https://www.nice.com/-/media/niceincontact/resources/documents/import/manufacturing_company_case_study.ashx?rev=6523e219094b419aa9b0a9320f01c4a9
• 4. BAE Systems Uses RPA for HR and Finance Processes | Automation Anywhere. Automation Anywhere
• 5. Intelligent Automation Delivers 100% ROI for Banque Internationale à Luxembourg | SS&C Blue Prism. SS&C Blue Prism
• 6. Central England Co-operative Society Reduces Time to Process Records | SS&C Blue Prism. SS&C Blue Prism
• 7. Dell | Automation Anywhere. Automation Anywhere
• 8. RPA Use Case in Healthcare - The Health Service Executive (HSE) | UiPath .
• 9. HR Process Automation – IBM watsonx Orchestrate .
• 10. Lenovo Ramps up HR Digital Transformation with UiPath Technologies.
• 11. NGA Human Resources Case Study | Automation Anywhere. Automation Anywhere
• 12. Provident Financial Romania successfully expanded the implementation of RPA | UiPath.
• 13. Santander Employee Onboarding By 85% | RPA in HR case study | SS&C Blue Prism. SS&C Blue Prism
• 14. SSCL Achieves Speedy Automation Results with UiPath | UiPath.
• 15. Swedish Public Employment Service Leverages Process Mining and Automation | UiPath.