Helpdesk
Help Desk Case Studies: 9 Real-life Examples in 2025
Help desk software tracks customer questions and feedback to improve customer service. Here are real-life case studies illustrating how help desk software has been beneficial to businesses: 1. Eurail Eurail is a rail pass company serving travelers throughout 33 European countries on railroads and some shipping lines.
Top 10 Open-source Help Desks Based on GitHub Stars
Providing robust customer support is critical since ~70% of customers expect immediate service.However, managing an increasing volume of inquiries and issues can quickly overwhelm support teams. Help desk software can automate service operations, addressing customer concerns promptly. While paid help desk solutions offer more tailored features, several businesses—especially startups and small companies—may find them cost-prohibitive.
Top 10 AI Help Desk Software in 2025
Based on user reviews and our help desk benchmarking & help desk pricing research we selected the top 10 AI help desk software : Market presence Insights come from our experience with these solutions as well as other users’ experiences shared in Capterra , G2, and TrustRadius.
Top 5 Help Desk Pricing and Plans in 2025
Help desk software pricing highly varies based on the number of users, features, and contract length. See help desk pricing details of the top 10 providers: Help desk pricing comparison The starting price represents monthly payments for annual plans. Data is obtained from vendor websites.See vendor selection criteria.
10 Best Social Media Customer Service Software in 2025
Social media customer service software helps businesses manage and respond to customer queries, feedback, and concerns across platforms like X (formerly Twitter), Meta, LinkedIn, WhatsApp, and more.
Top 10 Help Desk Software in 2025
Help desk software enable companies to keep track of user requests and handle other customer service-related issues. Based on the market presence, features, and pricing, I selected the top 10 software. See my rationale by clicking the links: [aim_list] Data security features See feature desriptions. *LiveAgent is not HIPAA compliant.
Top 4 Zoho Desk Alternatives in 2025
85% of US consumers recommend a business to others if they receive superior service. Companies should implement a help desk software platform to manage internal IT requests and deliver strong service.