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Customer Service

ChatGPT for Customer Service: Top 10 Use Cases in 2026

Customer ServiceNov 24

ChatGPT has become one of the most talked-about AI tools in business. While it’s primarily known for text generation, companies are finding practical ways to use it in customer service – with varying degrees of success. Here’s what actually works, what doesn’t, and how businesses are implementing ChatGPT to handle customer support.

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Customer ServiceOct 31

Compare Best AI Agents in Customer Service in 2026

AI agents powered by large language models (LLMs) can respond to customer queries in natural language, interpret context, and generate human-like responses. These agents can process and synthesize large volumes of information from sources such as knowledge bases. We compiled a list of the best use cases for the top 4 customer service AI agents.

Customer ServiceOct 21

Top 5 Customer Self Service Tools in 2026

Customer self service tools enable customers to find answers and resolve their issues without human intervention. improving overall customer satisfaction.

Customer ServiceOct 21

Top 10 Tools for Contact Center Automation in 2026

Contact centers must automate to remain competitive. Organizations can implement comprehensive end-to-end solutions or deploy targeted workload automation tools like RPA to address specific operational challenges. These technologies reduce costs while improving service quality and agent productivity.