Customer Service
Top 15+ Auto Dialer Software: Types, Features & Pricing
Auto dialer software (aka automated call software) automatically dial telephone numbers pulled from a list and connect either to the customer or a live agent, or play a recorded message. This helps automate key contact center functions like call routing.
40+ Call Center Stats in 2025: Facts & Forecasts
Companies can use these call center stats and insights to improve their service strategy to better meet customer expectations. We structured these insights into relevant themes and highlighted 40+ up-to-date call center metrics sourced from expert analysis and industry research: 1- The state of the call center market & forecasts 1.
Social Customer Service in 2025: 4 Benefits & 7 Features
Companies are under growing pressure to provide top-notch social customer service since: Digital-first, fast-growing companies can leverage social customer service software to use social media go-to channel for customer service. Examine the benefits and features of social customer service: What is social customer service? Social customer service provides customer assistance via social media platforms.
Top 10 Cloud Contact Center Solutions in 2025
Cloud contact center solutions are software platforms hosted on the cloud that enable businesses to manage customer interactions across multiple communication channels, such as voice, email, chat, SMS, and social media.
Top 5 Customer Self Service Tools in 2025
Customer self service tools enable customers to find answers and resolve their issues without human intervention. improving overall customer satisfaction.
Top 4 Checkout Free Systems: Pros, cons & case studies
An estimated 70% of U.S. shoppers are only willing to wait up to 15 minutes in a checkout line. To address this growing impatience, retailers are turning to computer vision and machine learning technologies to streamline traditional shopping experiences and reduce wait times at checkout.