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Chatbots

Chatbots use natural language processing and AI to automate customer interactions and support services. We compare chatbot solutions that integrate with business systems to handle inquiries, process requests, and provide 24/7 customer assistance.

Types of Conversational AI: GenAI Chatbots to IVR in 2026

ChatbotsJun 11

Conversational AI consists of software that enables human interaction, including chatbots powered by LLMs, voicebots, and interactive agents. These tools help users ask questions, get support, or complete tasks remotely.

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