Chatbots
Chatbots use natural language processing and AI to automate customer interactions and support services. We compare chatbot solutions that integrate with business systems to handle inquiries, process requests, and provide 24/7 customer assistance.
Types of Conversational AI: GenAI Chatbots to IVR
Conversational AI consists of software that enables human interaction, including chatbots powered by LLMs, voicebots, and interactive agents. These tools help users ask questions, get support, or complete tasks remotely.
Top 5 Chatbot Companies in India with Examples
India is a leading country for e-commerce chatbot usage, with a high demand for AI bots across various sectors. However, the abundance of Indian chatbot companies makes selecting the right vendor a challenge. To assist companies, we evaluated India’s top 5 chatbot companies and highlighted their best examples.
Compare Google Dialogflow and Its Competitors
Tech giants such as Google, IBM, Microsoft, Amazon, and Facebook are investing in conversational AI to enable developers to build chatbots easily. These AI-powered chatbots can automate various routine tasks such as sending emails, searching for information on search engines, etc.
Top 5 Travel Chatbots with Use Cases & Examples
A recent survey found that 65% of travel industry leaders see chatbots and virtual assistants as the most significant applications of generative AI. Chatbots act as personal travel assistants, helping customers find flights and hotels, offering budget-friendly options, and recommending tailored packages and promotions.
Customer Engagement Automation: 5 Tools & Examples
Businesses face rising customer expectations and limited resources, especially as 80% of customers now value their experience as much as the product itself.Meeting these expectations requires clever use of customer engagement automation tools, which we divided into two categories: individual and comprehensive tools.