Mert Palazoğlu
Mert Palazoglu has been an industry analyst at AIMultiple since 2023.
Research interests
His work focuses on the latest trends, companies, and innovations in:- Artificial intelligence (AI)
- Cyber security with a focus on network security
- Customer service software
- Proxies for data collection
Education
He graduated with a BS in Management from Bilkent University in 2021.
Latest Articles from Mert
Large Action Models: Hype or Real?
Following the launch of Rabbit, an AI device that can use mobile apps, the term large action models (LAMs) is getting popular. These models move beyond conversation by turning LLMs into “agents” that can connect the siloed, app-driven world without requiring a user to click on apps or integrate an API.
5 Steps from Chatbots to Secure Enterprise AI Agents
Though LLMs are great at text generation, their Enterprise AI agents are being built by leading SaaS vendors to address these issues. These bots need to be able to: While these are table stakes, how they are implemented is important.
Compare 20+ AI Agent Builders
After reviewing the documentation and spending several hours tinkering with these AI agent builders, we listed the best open-source frameworks and low-code/no-code platforms. To highlight AI agent builder use cases we provided a tutorial on building a product expert agent with CrewAI.
Top 10 Open-source Help Desks Based on GitHub Stars
Providing robust customer support is critical since ~70% of customers expect immediate service.However, managing an increasing volume of inquiries and issues can quickly overwhelm support teams. Help desk software can automate service operations, addressing customer concerns promptly. While paid help desk solutions offer more tailored features, several businesses may find them cost-prohibitive.
40+ Agentic AI Use Cases with Real-life Examples
Autonomous generative AI agents execute complex tasks with little or no human supervision. Agentic AI differs from chatbots and co-pilots. Unlike traditional AI, particularly generative AI, which often requires human intervention in complex workflows, agentic AI aims to autonomously navigate and optimize processes thanks to its decision-making capabilities and goal-directed behavior.
Compare 10+ AI Help Desk Tools
Based on user reviews and our help desk pricing research, we reviewed top 10+AI help desks including Freshdesk, Zendesk Support Suite and Tidio. See their AI features, pros and cons: Compare AI help desk software: Insights come from our experience with these solutions as well as other users’ experiences shared in Capterra , G2, and TrustRadius.
Best 5 Help Desk Plans by Pricing Tier
Help desk software pricing varies significantly based on the number of users, included features, and contract length.
Compare 50+ AI Agent Tools
Over the past few months, we have been conducting AI coding and tools use benchmarks to test the real-world capabilities of popular AI agents.
Top 5 Open Source SOAR Tools
As a CISO in a highly regulated industry with ~2 decades of cybersecurity expertise, I listed the top 5 open-source security orchestration, automation, and response (SOAR) tools based on their features, usability, and user feedback: Features *MITRE ATT&CK labels are available. SOAR tools rely on accurate endpoint data and actionable device control.
Top 10+ SOAR Platforms
With nearly 2 decades of cybersecurity experience in a highly regulated industry, I listed best 10+security orchestration, automation, and response (SOAR) software: Compare top 10 SOAR platforms: * Vendors with”✅” under the OS log support column support log collection from Linux, Unix, macOS, and Windows.
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