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Application Security ToolsDynamic Application Security Testing ToolsInteractive Application Security Testing (IAST) ToolsSoftware Composition Analysis (SCA) ToolsStatic Application Security Testing (SAST) Tools
Cloud Contact Center SolutionsCRM SoftwareFinancial CRM SoftwareHealthcare CRM SoftwareInsurance CRM SoftwareRetail CRM SoftwareSocial Customer Service Software
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Mert Palazoğlu

Industry Analyst
142 Articles
Mert Palazoglu has been an industry analyst at AIMultiple since 2023.

Research interests

His work focuses on the latest trends, companies, and innovations in:
  • Artificial intelligence (AI)
  • Cyber security with a focus on network security
  • Customer service software
  • Proxies for data collection

Education

He graduated with a BS in Management from Bilkent University in 2021.

Recent Articles from Mert Palazoğlu

Social Customer Service in 2025: 4 Benefits & 7 Features

Apr 26 min read

Top 10 Cloud Contact Center Solutions in 2025

Apr 311 min read
Rayobyte: 5 Alternatives, Features & Pricing in 2025

Rayobyte: 5 Alternatives, Features & Pricing in 2025

Apr 256 min read
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