45 RPA Case Studies in 2024 For Different Industries
Case studies are one of the most effective methods to learn about a new technology. RPA is no different. Therefore, we decided to aggregate case studies about RPA from numerous sources. You can filter or sort them by industry (e.g. healthcare, financial services) or business function (e.g. reporting, HR) to identify how your company can implement RPA. To prioritize your use cases and select vendors for your business, you can also examine the reported benefits and the vendors in the list below.
What are some examples of RPA case studies?
The following table contains 45+ case studies compiled from vendors and RPA users:
Company | Country | RPA | Industry | Business Function | Case Study | Results | Implementation in (months) |
---|---|---|---|---|---|---|---|
Line mobile communication app | Japan | Argos Labs | Tech | Technology | Mobile app testing and monitoring | Reduced quality assurance effort | |
An automobile manufacturer | Japan | Argos Labs | Manufacturing | Technology | Online app testing and monitoring | Reduced quality assurance effort | |
ANZ bank | Australia, New Zealand and India | Automation Anywhere | Financial Services | Various | Various processes | 85% reduction in effort (equivalent to 400 FTEs) | 33 |
Dell EMC | United States, India | Automation Anywhere | Tech | HR and Finance | Various processes including invoicing process, renewal quote generation | $2M savings per year | 10 (from scoping the work to going live) |
TreasuryOne | South Africa | Automation Anywhere | Financial Services | Operations | Back-office operations, including performing settlements and sending out deal confirmations | Error reduction | 5 |
Juniper Networks | Global | Automation Anywhere | Tech | Operations | Invoice generation | Error reduction | |
A global bank | Global | Automation Anywhere | Financial Services | HR | HR form tracking and management process | $1m savings p.a. | |
Bancolombia | Colombia | Automation Anywhere | Financial Services | Operations | Back office processes | Reduction of labor and errors | |
Logistics | Global | Automation Anywhere | Logistics | Operations | Document management automation | $0.4m savings p.a. | |
Fortune 100 bank | Automation Anywhere | Financial Services | Operations | ACH payment processing | 50 FTEs reassigned to higher value tasks error reduction | 2.5 | |
Quad/Graphics | USA | Automation Anywhere | Printing | Finance | Payments processing other processes | Faster turn-around-time | 2.5 |
San Diego County - Health and Human Services Agency | USA | Automation Anywhere | Non-profit/ government | Operations | Processing customer applications | Reduced effort Reduced errors | |
An imaging tools manufacturer | Automation Anywhere | Manufacturing | Finance | Order fulfilment process | Reduced effort Reduced errors | ||
Synergy | Australia | Automation Anywhere | Energy | Finance | Transactional billing process | $2.3m annual value savings Error reduction 280+ bots deployed | 15 |
Cerner | USA | Automation Anywhere | Healthcare | IT | Migrating data from excel to Electronic Medical Records (EMR) | $130k benefits p.a. 628% ROI | 3 |
Fortune 500 storage provider for hybrid cloud data centers | Automation Anywhere | Manufacturing | Finance | Order-to-cash | 8 FTEs moved to higher value tasks $350k savings in
3 months
| 1.25 | |
A food and beverage company | Automation Anywhere | Food and beverage | Finance | invoice processing help desk internal financial reporting | 25 FTEs focused on high value tasks | ||
A manufacturer of construction and mining equipment | Automation Anywhere | Manufacturing | Operations | Supply chain management | 29% productivity increase Error reduction | 6 | |
A health insurance company | Automation Anywhere | Insurance | Operations | Member enrollment process Commercial claims testing audit | Reduced effort Reduced errors | ||
Commercial bank | USA | Automation Anywhere | Financial services | Operations | GAAR worksheet updates Appraisal orders Email notifications Other processes | Reduced effort | |
A logistics company | Automation Anywhere | Logistics | Operations | Billing and other processes | 25% reduction in turn-around-time 25% reduction in effort Error reduction | 1.5 | |
A top 30 bank | USA | Automation Anywhere | Financial services | Operations | Document ordering Data entry Data verification and other processes | Reduced errors $1m annual cost savings | |
Core Digital Media | USA | Automation Anywhere | Tech | Operations | Extracting lead gen data from 50 different online publishers in
various formats
| $150k savings p.a. | |
Medical technology company | Global | Automation Anywhere | Tech | IT | Procure to pay IT system updates Data queries & analysis
Other processes
| 50 FTEs reassigned to higher value tasks | |
Stant | USA | Automation Anywhere | Manufacturing | Finance | Invoice matching Manual invoice creation Approval workflow Data validation Exception
& metrics reporting General ledger coding
| 80% invoice straight through processing achieved | |
One of Big 4 | Global | Automation Anywhere | Professional services | Operations | Tax returns Business intelligence Reporting | $18m savings p.a. | |
A life and financial services company | USA | Automation Anywhere | Insurance | HR Operations | HR record processing Physician statement orders | $200k savings p.a. | |
A telco | Japan | Blue Prism | Telecom | Operations | Maintenance processes automated | 78% reduction in effort IT audit quality improved thanks to
detailed log files
| 3 |
Walgreens | Global | Blue Prism | HR | Various processes including worker's compensation claims | 73% reduction in effort | ||
Coca Cola | Global | Blue Prism | FMCG | HR and Finance | |||
npower | UK | Blue Prism | Utility | Operations | $10M savings per year 2 million hours of work automated
per year
| ||
The Co-operative Banking Group | UK | Blue Prism | Financial Services | Operations | The excess queue procedure which determines how to treat insufficient
funds is 80% automated
| 80% reduction in effort | |
Shop Direct | UK | Blue Prism | e-Commerce | Operations | Customer-registration process for the new theft ID insurance program | Recruitment and training cost of 22 staff eliminated | |
The Co-operative Banking Group | UK | Blue Prism | Financial Services | Operations | 10 processes including Direct Debit cancellation, account closures, CHAPS payments,
foreign payments, audit reports, Internet applications and Card and Pin Pulls
| Audit conducted in one minute with automation versus 6-7 hours
manually CHAPS process reduced to 20 seconds automatically versus 10 minutes manually
| 12 |
Xchanging | UK | Blue Prism | Professional Services | Operations | Various processes | 30% average reduction in effort per process | |
Telefonica O2 | UK | Blue Prism | Telecom | Operations | 15 processes representing 35% of back-office transactions | Reduced need for FTE growth, reduced turn-around time | |
University Hospitals Birmingham NHS Trust | UK | Blue Prism | Healthcare | Customer Service | Patient self check-in | 50% reduction in effort 2x improvement in turn around time
Improved data quality
| |
University Hospitals Birmingham NHS Trust | UK | Blue Prism | Healthcare | Operations | Various processes including pharmacy stock control updates and patient record
reconciliation
| ||
Mid Essex Hospital Services NHS Trust | UK | Blue Prism | Healthcare | IT | Integration for an enhanced patient flow and self-service kiosk solution | 2.5 | |
An automobile manufacturer | India | Option3 JiffyRPA | Manufacturing | Finance | Invoice processing automation | 85% reduction in effort 10x improvement in turn around time
Reduction in errors
| 2 |
HP | Brazil | UiPath | Tech | Finance | Invoice tax accounting and reporting sub-processes automated | 85% reduction in effort leading to $100k cost savings | 12 |
EY | Global | Professional Services | Administrative | Crawling through meeting registrations and finding individuals that have not
booked their air tickets
| 50% reduction in effort 20% reduction in air travel ticket
prices
| 1.5 | |
EY | Global | Professional Services | Various | Various processes | 500 processes automated with 600 bots | ||
Fortune 500 tech company | Global | Tech | Finance | Quarterly financial report generation | 70% reduction in effort and turn around time Improved auditing
capabilities thanks to detailed logs Reduced errors
| ||
Max Healthcare | India | UiPath | Healthcare | Operations | Claims processing and data reconciliation | More than 50% of turnaround time is reduces | |
U.S. Healthcare coverage administrator | US | Workfusion | Healthcare | Operation | Data extraction and data entry | Manual work is reduced by 85% Time stamp and other
data extracted at a 99% accuracy rate, up from 62%
|
If you need more examples on RPA, we listed almost >50 applications areas of RPA categorized across business functions and industries, explaining in detail how RPA adds value for each process.
You can also explore case studies of intelligent automation for more examples.
As you can observe, RPA is a flexible tool that can be used in a variety of processes. It is impossible for one RPA vendor to offer all the necessary functionality to automate all processes. That is why RPA marketplaces are gaining in popularity as they allow companies to use reusable plugins to build more capable bots faster. Feel free to read our guide to reusable RPA plugins and marketplaces to learn more.
What processes can yield higher levels of saving with RPA?
A trend we observed in the list is that in more than half of the cases where the process was specified, documents (e.g. invoices, receipts, annual reports) were involved in the process. This was also verified by our numerous interviews with RPA practitioners who mentioned that companies generally start their RPA journey with structured data since these are easier to automate.
However, as companies expand their RPA deployment, they start automating document based processes which yield higher levels of savings. This is necessary since most RPA tools do not have best-in-class tools for extracting data from documents. For the best document extraction tools and an overview of document extraction, feel free to read our articles on the topic:
And scroll down our data-driven list of data extraction tools.
You can also maximize the impact of your RPA initiative by leveraging process mining solutions. Process mining allows businesses to understand their as-is processes and identify the most suitable processes to apply an RPA solution. A process mining vendor claims that process mining can increase RPA business value by 44%. Feel free to read our article about facilitating RPA deployment with process mining.
For more on RPA
To learn more about RPA, you can read:
If you want to invest in RPA, we have a data-driven of RPA software vendors prepared.
And we can guide you choose the right tools for your business:
Sources:
Cem has been the principal analyst at AIMultiple since 2017. AIMultiple informs hundreds of thousands of businesses (as per similarWeb) including 60% of Fortune 500 every month.
Cem's work has been cited by leading global publications including Business Insider, Forbes, Washington Post, global firms like Deloitte, HPE, NGOs like World Economic Forum and supranational organizations like European Commission. You can see more reputable companies and media that referenced AIMultiple.
Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur. He advised businesses on their enterprise software, automation, cloud, AI / ML and other technology related decisions at McKinsey & Company and Altman Solon for more than a decade. He also published a McKinsey report on digitalization.
He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem's work in Hypatos was covered by leading technology publications like TechCrunch and Business Insider.
Cem regularly speaks at international technology conferences. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School.
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This article showcases the knowledge you have and the research done to bring such valuable information into existence. Thank you for sharing the article.
Thank you, sorry for the link removal, if we don’t remove them, we get too many comments.
Nice post
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