Top 8 Remote Desktop Tools: Features and Pricing Compared

We selected the following vendors based on their ease of use, security capabilities, and core features such as unattended access, session recording, and file transfer. Discover our methodology and the reasoning behind our recommendations by clicking on the product name links:

Remote desktop tools		Best for
1.	Teamviewer	Larger organizations with global support needs
2.	ScreenConnect	Advanced security needs
3.	NinjaOne	Growing teams that need scalable IT solutions
4.	Zoho Assist	Mobile device users
5.	Atera	AI powered automation
Show More (3)
6.	Syncro	Comprehensive system management needs
7.	Splashtop	Mac users
8.	ManageEngine Remote Access Plus	Help desk functionalities

1.

Teamviewer

Larger organizations with global support needs

2.

ScreenConnect

Advanced security needs

3.

NinjaOne

Growing teams that need scalable IT solutions

4.

Zoho Assist

Mobile device users

5.

Atera

AI powered automation

Show More (3)

6.

Syncro

Comprehensive system management needs

7.

Splashtop

Mac users

8.

ManageEngine Remote Access Plus

Help desk functionalities

With the rise of remote and hybrid work, businesses rely on remote solutions to maintain productivity, cybersecurity, and system reliability across distributed workforces. Remote monitoring and management (RMM) and remote desktop tools help address the growing security demands.

Explore remote desktop tools, how they compare to RMM solutions, and the key factors to consider when choosing the right option for your needs.

Top 8 remote desktop tools comparison

Sorting in the above table: The table is sorted based on the number of reviews obtained from B2B review platforms. Sources:

• B2B user reviews from G2 and Capterra.
• Pricing information is gathered from the vendor websites.

Feature comparison

Integrations

Methodology

• Access the tool: Download the software or sign up for a free trial using an email and password.
• Security assessment: Evaluate encryption options and other security features.
• Usability testing: Assess ease of installation, configuration, and user experience across both browser and desktop versions.
• Integration analysis: Verify compatibility with ITSM, communication, security, and reporting tools.

Detailed evaluation of top remote desktop tools

Teamviewer

TeamViewer is a widely used remote access and control software known for its secure and reliable connections. It enables users to remotely access computers, transfer files, and collaborate across different devices and platforms.

We tested Teamviewer’s free trial, and here are our observations:

• Security: Requires sign-in with an encryption password for enhanced security.
• User interface: Intuitive design with easy access to remote actions, including session creation, secure meetings, and collaboration tools.
• Support & documentation: Comprehensive knowledge base covering account management, installation, modules, remote control, device deployment, security, licensing, service management, remote management, and meetings.

Figure 1: Teamviewer’s quick access for remote actions.

Features:

• Monitoring: Disk space, disk health, CPU usage, security solution, and system update.
• Asset management: network discovery, device information, patch management, and software deployment.
• Endpoint protection: Malware protection, zero-day exploit protection, and web protection.

Why we picked Teamviewer?

TeamViewer stands out due to its extensive integration capabilities, specifically with Microsoft Teams and Slack for an easier communication between teams. It ensures secure unattended access, enabling users to remotely connect to devices without requiring on-site interaction.

The software also supports file transfers, making it easy to share documents and resources between devices.

Additionally, its cross-platform functionality ensures compatibility across different operating systems.

ScreenConnect

ScreenConnect, also known as ConnectWise Control, is designed for IT teams needing a mix of remote access and comprehensive IT tools. It offers integration with major ticketing systems and CRM tools, and provides advanced security features for industries requiring an added layer of security.

Why we picked ScreenConnect?

The platform is easy to use, ensuring quick deployment and adoption by IT teams. Additionally, it provides extra functionalities for remote access, support, and team meetings.

ScreenConnect’s Privileged Access Management (PAM) software enhances cybersecurity by eliminating shared passwords and enforcing least-privilege access controls. It offers real-time elevation request management, credential-free administrative logins, and comprehensive audit logs, ensuring secure and efficient access management for IT professionals and end users alike.

NinjaOne

NinjaOne is a cloud-based IT management platform and is designed for endpoint monitoring, patch management, remote access, and automation for MSPs and IT teams.

Why we picked NinjaOne?

NinjaOne is a good choice for team collaboration and IT support, allowing multiple users to manage remote access and device monitoring efficiently. It provides secure remote access to Windows and Mac devices, and allows support across different operating systems.

The software includes a built-in IT documentation solution and a self-service portal, helping IT teams manage and retrieve critical system information easily.

Zoho Assist

Zoho Assist is a cloud-based remote support and access tool designed for IT professionals and customer support teams. It offers remote troubleshooting for desktops, mobile devices, and servers, which makes it an important asset for businesses managing multiple endpoints.

We tested Zoho Assist’s free trial, and here are our observations:

Remote access & support:

• Access customers’ screens for troubleshooting.
• Share a computer for demos or training.
• Host meetings or webinars with screen sharing.
• Customers can request remote support anytime via the Service Queue, which logs requests as service cases and assigns them to technicians for efficient troubleshooting.

Deployment options: Zoho Assist offers multiple ways to install and deploy its unattended access agent:

• Distributor deployment: Set up a distributor and domain for unattended access.
• Email invitation: Send an unattended installer link via email or copy it for customers. Once installed, the device can be accessed remotely.
• Microsoft Azure deployment: Deploy agents using Microsoft Intune with Storage Account or Azure Automation Service to manage devices in Azure AD.
• Windows GPO Deployment.
• Microsoft SCCM Deployment.

Security considerations: The absence of an additional security step might be a drawback for users with advanced security requirements.

Augmented Reality (AR) Assistance: Zoho Assist includes AR Assistance Sessions, allowing experts to guide customers or field technicians remotely via their smartphones:

• Initiate an AR session from the browser and connect with Android or iOS devices globally.
• Invite users via email or SMS, allowing them to join by clicking a link to download the Zoho Lens app.
• Technicians provide real-time guidance using AR annotations, text, and voice chat.

Reporting: Zoho Assist offers comprehensive reporting options for remote support and unattended access, including:

• Session count & duration.
• Technician performance (by session count & duration).
• Service queue status.
• Live reports.
• Geo insights.

Figure 2: Zoho Assist allows users to schedule remote support sessions to ensure timely issue resolution.

Features:

Unattended access diagnostic tools:

• Command prompt: Execute commands to automate tasks, run scripts, and perform advanced functions.
• Task manager: Provides limited control over running programs.
• Device manager: Lists connected devices and allows enabling or disabling drivers.
• Services: Remotely start, stop, restart services, and set startup modes for optimal performance.
• Groups: Manage local users and groups, including adding or removing groups.
• Hardware: View and manage installed hardware.
• Printers: Displays connected printers.
• Registry editor: Access and manage application configurations and file details.
• Software: View and manage installed software.

Why we picked Zoho Assist ?

Zoho Assist offers remote support for mobile devices, allowing users to control smartphones and tablets remotely. This feature is especially useful for IT professionals managing mobile fleets.

It also supports remote printing, enabling users to print documents from a remote device to a local printer easily. Businesses can leverage custom branding options, personalizing the remote support experience to match their identity.

The software includes multi-monitor navigation, making it easier to switch between different screens when supporting users. Additionally, unattended remote access allows technicians to troubleshoot issues even when the end-user is not present. Security is a priority for Zoho Assist, with advanced security features ensuring encrypted and protected connections.

Atera

Atera is an all-in-one RMM and IT service management platform that combines remote access, monitoring, automation, and AI-powered support.

Why we picked Atera?

Atera provides real-time monitoring and alerting, ensuring IT professionals receive immediate notifications for potential issues.

Its AI-powered Tier 1 support automates common tasks such as password resets and generates AI-driven ticket summaries, reducing manual workload.

The platform also includes automated patch management with customizable automation, allowing IT teams to deploy software updates efficiently while maintaining security compliance.

Syncro

Syncro is an all-in-one remote monitoring and management (RMM) platform designed for IT service providers. Syncro’s remote access capabilities allow managing a device’s registry, event logs, and file system, and modifying registries, inspect event logs, and browse files efficiently.

Why we picked Syncro?

Syncro enables businesses to monitor an unlimited number of endpoints, making it an suitable choice for IT service providers looking to scale operations. It allows organizations to expand their remote management capabilities as their business grows without facing limitations.

The one-click remote access feature ensures quick connections, enabling IT professionals to troubleshoot and resolve issues on any device instantly.

Splashtop

Splashtop is designed to cater various functions such as businesses, IT teams, and individual users. It offers secure remote connections with minimal latency, making it ideal for tasks requiring smooth remote operation.

Why we picked Splashtop?

Splashtop is known for its drag-and-drop file transfer capability, which simplifies sharing files between connected devices. This feature enhances workflow efficiency by allowing users to move files quickly without additional setup.

ManageEngine Remote Access Plus

ManageEngine Remote Access Plus is a comprehensive remote support tool designed mostly for help desk operations.

Why we picked ManageEngine Remote Access Plus?

ManageEngine Remote Access Plus offers a full-featured help-desk solution and supports ticketing, asset management, and account management.

Additionally, it provides extensive integration capabilities with Zoho CRM and Jira, helping businesses to manage IT service management processes effectively.

What are remote desktop tools?

The rise of hybrid and remote working has driven a growing demand for remote IT support and remote desktop tools, with the technology industry leading this shift, as almost 68% of tech employees worldwide worked fully or mostly remotely in 2023.¹ Without on-site IT teams, businesses rely on remote solutions to maintain productivity, cybersecurity, and system reliability across distributed workforces.

Remote desktop tools enable users to control a remote computer or network as if they were physically present. These tools are widely used for remote support, IT management, and enterprise users who need to interact with connected devices across large networks.

With the growing need for remote work and technical support, these solutions facilitate remote desktop access to computers, mobile devices, and other platforms. Whether for troubleshooting, maintenance, or accessing files and applications, remote desktop tools enhances productivity while ensuring data security.

Remote monitoring and management (RMM) and remote desktop: How they differ?

Remote Monitoring and Management (RMM) and remote desktop are both tools for managing and troubleshooting devices remotely, but they serve distinct purposes and are used in different contexts. Here’s a detailed look at how they differ:

Purpose and focus

RMM (Remote Monitoring and Management):

• Purpose: RMM is primarily designed for IT professionals, managed service providers (MSPs), or enterprise IT teams to monitor, manage, and secure multiple devices or systems remotely. It focuses on proactive system management, monitoring device health, and automating IT tasks like software updates, patch management, and security monitoring.
• Focus: RMM platforms are often used to keep devices (such as servers, workstations, or networks) running smoothly without needing direct user interaction. The key goal is to monitor and maintain systems, identify potential issues, and resolve them before they become problems.

Remote Desktop:

• Purpose: Remote desktop tools are focused on providing access to an entire desktop or specific application on a remote machine, allowing a user to interact with the device as if they were physically present.
• Focus: These tools are typically used for user support, troubleshooting, or accessing a work environment remotely. A remote desktop solution allows you to control a computer in real time, which can be crucial for solving issues that require hands-on interaction.

Functionality

RMM:

• Monitoring: Continuously monitors the health, performance, and status of devices, such as CPU usage, disk space, network performance, and antivirus status.
• Management: Allows for remote management of devices, including patching, software updates, and configuration management, often in bulk or automated workflows.
• Automation: Automates common tasks like antivirus scans, updates, or remediation, reducing the need for manual intervention.
• Security: Provides tools to monitor vulnerabilities, deploy security patches, and manage firewalls and other security settings across devices.

Remote Desktop:

• User interaction: Offers direct access to the graphical user interface (GUI) of a computer. It lets the user see and control the desktop environment as if they were sitting right in front of the device.
• Control: Provides complete control over the remote system, including running applications, accessing files, and changing settings as if the user were physically present.
• Support and troubleshooting: Primarily used by support teams to troubleshoot problems in real time or assist with application-related issues by interacting with the device directly.

User Experience

RMM:

• Typically, the end user doesn’t interact with RMM directly. The IT team uses the tool to monitor and maintain systems.
• Alerts and reports are often used to notify administrators about any issues, and automated fixes or tasks are triggered based on predefined rules.
• The goal is often to avoid user disruptions, as RMM tools operate in the background, ensuring systems are running optimally without direct user engagement.

Remote Desktop:

• The user is actively involved with the remote system, either for support or work purposes.
• The experience mirrors physically using a computer, with the ability to open programs, drag files, and interact with the device as if they were local.
• It’s a more interactive experience compared to RMM, as users can directly manipulate the remote device.

Common use cases of remote desktop tools

1. IT support and help desk services

Organizations, especially those managing large networks, rely mostly on remote desktop services to provide technical support to end users. Features such as screen sharing, remote printing, and file transfer help with issue resolution.

2. Remote work and accessing office computers

With the rise of remote work, employees require secure access to their host computer from a remote PC, mobile app, or web browser.

Features like multi-monitor support, offline mode, and cloud-based remote support ensure smooth workflows.

Solutions that incorporate two-factor authentication, multi-factor authentication, and end-to-end encryption help safeguard sensitive data.

3. Secure access to enterprise applications

Enterprise users need remote desktop tools that integrates with their servers and supports single sign-on (SSO) for maximum security. Mass deployment capabilities allow IT administrators to roll out remote access software across thousands of connected devices efficiently.

Advanced features such as full visibility, access code validation, and factor authentication help mitigate cyber threats.

What to look out for choosing the right remote access solution?

Key features

Unattended vs. attended access

• Unattended access allows IT teams to connect to devices without requiring user approval. This is crucial for remote monitoring, mass deployment, and enterprise-wide IT management.
• Attended access requires user confirmation before a remote session begins, making it ideal for technical support scenarios where user involvement is necessary.

File transfer & session recording

• Secure file transfer enables effortless movement of data between a host computer and a remote PC connection using drag and drop functionality.
• Remote sessions can be recorded for auditing, compliance, or training purposes, ensuring transparency in technical support interactions.

Multi-monitor & multi-user access

• Multi-monitor support enhances efficiency for users working across multiple screens, especially in IT and creative industries.
• Multi-user access enables multiple professionals to collaborate within a remote session, making it an essential feature for IT teams and small businesses.

Cloud vs. on-prem deployment

• Cloud-based remote support solutions offer scalability, enabling access from any location with an internet connection.
• On-prem remote desktop tools provide greater control over sensitive data, making them ideal for organizations with strict security requirements.

Security & compliance

With the rise of remote work, ensuring secure access to corporate systems has become a critical priority.

Businesses are investing heavily in cybersecurity, with global spending nearly doubling from just under $100 billion in 2017 to almost $200 billion in 2023.

The majority of these investments focus on security services, infrastructure protection, and network security equipment, reflecting the growing need for comprehensive defense measures.²

• End-to-End Encryption: To safeguard sensitive data from interception, remote access solutions must implement strong encryption protocols, ensuring that information remains protected during transmission and storage.
• Two-Factor Authentication (2FA): Strengthening login security with an additional authentication step significantly reduces unauthorized access risks, a pressing concern as remote work expands. In 2023, 72% of global respondents expressed at least some level of concern about the security risks associated with employees working remotely, emphasizing the need for advanced authentication measures.³

Cost analysis

The financial aspect of implementing a remote access solution goes beyond the initial licensing fee. It includes factors such as maintenance, scalability, and hidden costs associated with additional security features or advanced functionalities.

You should evaluate whether a solution provides long-term value by balancing affordability with essential security and performance capabilities. If you are a small business, you can look for remote access software with a free trial or a free version. When deciding on between a RMM and remote desktop solution, many businesses start with remote desktop tools and upgrade to RMM as they scale.

Usability

A remote access tool should not only be functional but also user-friendly, ensuring smooth operation for both IT administrators and end-users:

• Intuitive dashboard: A clear, well-organized interface displaying key details like connected devices and session status ensures easy navigation and efficiency.
• Easy connectivity: Remote sessions should be quick to initiate, requiring only a simple code or authentication to establish a secure connection.
• Role-based access: Customizable permissions help IT teams control user access, reducing security risks and operational errors.
• Comprehensive user support: Detailed documentation, tutorials, and responsive support enable quick issue resolution and user onboarding.

Which type of solution is right for you?

Whether you’re a small business, a large enterprise, or an individual user, the right choice depends on key factors such as scalability, security, automation, and IT management capabilities.

Small businesses: Prioritizing cost & simplicity

Best for startups, freelancers, and SMBs with limited IT resources, teams needing occasional remote access for troubleshooting or work-from-home flexibility, and companies that don’t require large-scale IT automation.

Best solution for small businesses is remote desktop tools. Here is why:

• Lower cost and simpler setup compared to RMM solutions.
• Provides essential remote access for troubleshooting and file sharing.
• Ideal for IT teams offering occasional remote support.
• Cloud-based options for easy accessibility without dedicated infrastructure.

When to upgrade to RMM?

• If your business expands, requiring centralized IT management and automation.
• If you need proactive security monitoring and bulk patch management.
• If you want to support multiple users and endpoints more efficiently.

Enterprises: Managing large-scale IT operations

Best for large organizations with distributed teams and global IT operations, IT departments managing hundreds or thousands of endpoints, and Managed Service Providers (MSPs) needing automation, security, and compliance.

Best solution for enterprises is remote monitoring and management (RMM). Here is why:

• Comprehensive system monitoring and automation reduce manual IT workload.
• Ensures security compliance with advanced access controls.
• Ideal for large-scale IT support with real-time monitoring and alerting.
• Proactive issue resolution through automated patching and security updates.

Individual users: Remote work & personal access

Best for remote workers and freelancers needing access to office computers, IT consultants providing ad-hoc remote support and professionals needing secure access to enterprise applications

Best solution for individual users is remote desktop software. Here is why:

• Lightweight, easy-to-use, and does not require complex setup.
• Works well for personal access to office/home computers.
• Supports file transfers, remote printing, and secure authentication.

Key features to look for if you are an individual user:

• Cross-platform access: Ensures usage on Mac, Windows, iOS, and Android.
• Cloud vs. on-prem deployment: Cloud for flexibility, on-prem for security-sensitive tasks.
• Session recording & audit logs: Ideal for compliance and training purposes.
• End-to-End Encryption: Essential for secure access.

When to upgrade to an RMM?

• If you manage multiple clients as an IT consultant and need automation.
• If security and compliance are major concerns in your work.
• If you want proactive monitoring rather than just remote access.

External Links

• 1. Remote work share by industry worldwide 2023| Statista. Statista
• 2. Global information security spending by segment 2024| Statista. Statista
• 3. Cybersecurity concern level in remote work 2023| Statista. Statista