5 Key Businesses Benefits of Hyperautomation in 2024

Hyperautomation aims to automate and streamline every business process possible by leveraging emerging technologies and methods such as:

• Robotic process automation (RPA)
• Artificial intelligence (AI)
• Process mining
• Digital twins
• Low-code and no-code development

We’ve discussed examples of hyperautomation in business and trends in hyperautomation technology in our previous articles. In this article, we’ll explore five ways hyperautomation improves business processes.

1. Improves productivity and efficiency through automation

As with any automation initiative, the main benefit of hyperautomation is increased employee productivity and efficiency by eliminating manual labor on repetitive and mundane tasks. Hyperautomation enables businesses to deploy human intelligence in more value-added tasks while delegating daunting tasks to bots that can operate 24/7. 

Since hyperautomation involves automating as many business processes as possible, it has the following benefits on top of traditional automation efforts:

• It uses emerging technologies such as process mining and digital twins to gain a better understanding of complex business processes. Then, it aims to automate complex processes that involve unstructured information using technologies such as cognitive or intelligent automation.
• It streamlines end-to-end workflows rather than individual tasks. For example, in the case of recruitment, it doesn’t just aim to automate and optimize resume screening but also the entire recruitment process, from job posting to onboarding.

2. Reduces operational costs through process intelligence

Another key benefit of hyperautomation initiatives is that it helps reduce operational costs. This is done first by reducing the need for manual labor and minimizing costly human errors.

Hyperautomation can also help reduce operational costs through increased visibility over the business processes. By using technologies such as process mining or digital twin of an organization (DTO), businesses can:

• Visualize and inspect in real-time how actual processes are carried out,
• Identify bottlenecks, unnecessary steps, and suboptimal parts,
• Redesign the business processes to optimize and automate them.

Gartner expects that by 2024, organizations will reduce operational costs by 30% by using hyperautomation technologies to redesign operational processes.

3. Improves business agility and decision-making

Hyperautomation involves breaking down data silos and integrating different systems so that they can communicate with one another seamlessly. As business processes are rarely isolated from one another, integrating systems is an essential part of an automation initiative that can automate as many processes as possible.

This integration enables businesses to be more agile and flexible because it:

• Provides an overview of business processes, their interactions, and real-time access to their data,
• Achieves better analytical capabilities and enables data-driven decision-making,
• Allows business operations to be scalable and able to adapt to changing business environments.

4. Enhances collaboration and democratization

A hyperautomation initiative both requires and facilitates every department and employee to be a part of the business transformation. Automated and interconnected business processes and tools allow for creating a common language, accessing identical information, and collaborating more efficiently.

Besides, hyperautomation also democratizes technical tasks such as AI/ML development or bot creation with low and no-code tools providing a drag-and-drop interface. Low/no-code development enables businesses to:

• Incorporate domain knowledge about specific business processes,
• Reduce the time to develop and maintain applications,
• Reduce the technical expertise needed to develop and manage applications.

Gartner predicts that by 2025, 70% of new applications will use low or no-code technologies.

You can check our articles on no-code RPA, and no-code AI for more.

5. Increases employee and customer satisfaction

Maintaining a happy workforce and customer base is essential to business success:

• It is known that chronic boredom at work increases employee turnover and negatively affects employee well-being.
• Nearly a third of customers say that they will stop doing business with a brand they love after only one bad experience.

By automating boring and repetitive tasks and enhancing collaboration, hyperautomation efforts can help businesses create a more engaging and meaningful work environment for their employees. You can also check our article on employee experience.

As for the customers, hyperautomation enables businesses to provide faster and more consistent customer service. Additionally, it allows businesses to gain actionable insight into customer experience and facilitates the development of personalized products and services.

Check our article on digital transformation in customer experience for more.

Hyperautomation is not without its challenges. Feel free to read our section on the challenges of hyperautomation. If you have other questions, feel free to reach us: