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2 comments
Hi,
We are looking for task mining tools that do both process mining and also work monitoring/management (e.g., productive vs non-productive). Even though these tools use the same underlying data I see a chasm between task/process mining tools and employee monitoring tools. Do you know of any tools that do both?
Hi, I don’t know such a solution. However, underlying technologies are different.
Firstly, I don’t know too many tools with video based task mining capabilities. The ones I know use video analytics to identify activities performed by employees. They record Not just the application that the employee uses but also how they use that application. Since this is an emerging technology, these tools are focused on task mining, a more valuable application vs work monitoring.
For work monitoring, simpler tools can record applications in use from the operating system. Then, they can categorize and share the information like how much time an employee spends on Facebook. They don’t need to understand what the employee does on Facebook.